Vendor Escalation Specialist, Pax8
$46-57k
Plus bonuses and equity. Salary dependant on location
Marketplace for cloud-based business solutions
Open for applications
Marketplace for cloud-based business solutions
1001+ employees
Open for applications
$46-57k
Plus bonuses and equity. Salary dependant on location
1001+ employees
Company mission
To be the world’s favourite marketplace for technology professionals to buy cloud products.
Role
Who you are
- At least two (2) years of previous work experience
- Entry-level experience with the Microsoft Office 365 platform
- Entry-level experience diagnosing problems with software and cloud products
- Strong communication skills around customer service with the ability to defuse situations where partners and/or customers may be frustrated
- Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
- Proficient at managing email and team communication through Microsoft Outlook and Teams
- Ability to multi-task and adapt to changes quickly
- Excellent typing skills to ensure quick and accurate entry of service request details
- Ability to be self-motivated with the ability to work in a fast-moving environment and work well in a collaborative team environment
- HS Diploma/GED or equivalent work experience
- MS-900 and ITIL certifications preferred
What the job involves
- The Vendor Escalation Specialist I owns cases that have been escalated to our vendors with Microsoft being one of the main vendors
- They guide the partner through case resolution by scheduling screen shares and phone calls, regularly following up with case stakeholders for required information, and maintaining case scope
- Troubleshoot vendor-defined issues
- Partner with our Technical Support team for vendor escalations and training sessions
- Escalate cases to vendors and assist our partners through the case lifecycle
- Collaborate with vendors and their contacts to drive continuous communications around updates and information that may affect the team
- Serve as the liaison between Microsoft engineers and our partners by regularly participating in screen shares and/or phone calls to troubleshoot issues
- Actively engage with Microsoft to ensure partner-escalated tickets are resolved
- Prioritize and organize tasks effectively in a fast-paced environment
- Develop and maintain knowledge around products specific to their team
Application process
- Expected Closing Date: 11/22/2024
Our take
Cloud computing facilitates access to software products without having the computer power required to use them, presenting great opportunities for enterprises to benefit from cutting-edge software. However, managing subscriptions to cloud products can be a convoluted process unique to each software product, presenting the need for a unified accessibility solution.
Pax8 provides an online marketplace for cloud-based software, allowing businesses to order, bill, manage, and provision cloud products within a single place. The marketplace contains a curated catalogue of cloud providers, a license management dashboard, demo infrastructure and tools for billing and invoicing, ultimately ensuring that users do not need to navigate outside the platform to manage their cloud software inventory.
Whilst many of the services provided by Pax8 are already included in cloud software applications, the company has made the smart move of partnering with software providers such as Bam Boom Cloud to unify all management tools into a single platform. By ensuring companies can browse, purchase, and manage cloud solutions within the marketplace, the company aims to increase accessibility and minimise complexities associated with cloud computing.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2022
$185m
LATE VC
Jan 2021
$96m
LATE VC
Total funding: $336m
Company benefits
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Company values
- Innovate: Finding creative solutions means challenging the status quo and embracing diverse perspectives and experiences to fuel new ideas
- Elevate: We lift others, ourselves and our work through a supportive culture and continual investment in our knowledge and skills
- Advocate: Praise is openly given, shared and received, ensuring that everyone’s contributions are seen and recognised
- Celebrate: We celebrate team members’ unique backgrounds, experiences and skills – in the knowledge that their expertise and insight enable us to constantly evolve
Company HQ
Bristol, UK
Articles
Leadership
John Street
(CEO)Experience as CEO, Chairman and Founder of MX Logic from 2002 to 2009. CEO and Chairman of MSBiotec from 2009 to 2018.
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