Enterprise Onboarding Partner, Zocdoc
$77-105k
2 days a week in office
API connecting patients to doctors
Posted today
API connecting patients to doctors
1001+ employees
Posted today
$77-105k
2 days a week in office
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- A relationship builder, who’s passionate about the healthcare industry and Zocdoc’s role in making it better for the patient
- Action oriented; you like tackling new challenges
- Collaborative, and enjoy building relationships at all levels of an organization
- Interested in the Healthcare or Consumer Technology
- Motivated by clear metrics and targets
- Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor
- 2+ years of sales, account management or customer success experience
- Experience owning revenue-based quotas
- A proven track record of successfully driving quota achievement based on commercial success
- The mentality of an entrepreneur/owner and a strong bias to action
- Exceptional written and oral presentation skills
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
What the job involves
- The Enterprise Onboarding Partner is responsible for partnering with new enterprise clients to ensure they are successful on Zocdoc and drive optimal commercial outcomes during their first 90 days as Zocdoc customers
- The Enterprise Onboarding Partner guides complex enterprise clients through optimal setup in the Zocdoc product by understanding their goals and motivating them to use the product in a way that meets them
- The Onboarding Partner must possess the business acumen necessary to diagnose commercial objectives, identify objections, and navigate them in a manner that maintains and strengthens value alignment from the client, resulting in strong client relationships and a growing partnership
- Success of the Onboarding Partner’s work is measured in commercial terms: the revenue driven from active doctors on Zocdoc’s marketplace
- The individual should be comfortable owning a quota and organizing their work to drive commercial outcomes
- Partnering with enterprise clients from point of signature through the first 90 days of their life on Zocdoc to maximize revenue growth
- Owning client’s success, retention, growth, and revenue outcomes during the onboarding period
- Maintaining and strengthening value alignment from clients by identifying and solving difficult objections related to pricing, economics, and usage of the product
- Expanding the client relationship by securing additional providers to add to the marketplace
- Guiding clients through optimal set up in a product-led environment by diagnosing and understanding their goals
- Recommending optimal set up to make clients successful according to their goals
- Facilitating operational set up and technical integration in a way that removes friction from the implementation process to capitalize on commercial momentum
- Collaborating with internal and external stakeholders to ensure clients are successful on Zocdoc
- Working with sales to understand nuanced client goals; transfering nuanced client goals to account management
- Interfacing with commercial, operational, and technical teams at clients to ensure smooth set up and launch
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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