Head of Commercial, Charlotte Tilbury
UK, Fixed-Term Contract
3 days a week in office
Makeup, skin care & beauty collection
Be an early applicant
Makeup, skin care & beauty collection
1001+ employees
Be an early applicant
3 days a week in office
1001+ employees
Company mission
To empower everybody in the world to be the most beautiful version of themselves.
Role
Who you are
- You’ll have a limitless mindset and proven experience working as a Head of Commercial or similar level
- You will be highly numerate, a team leader, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry!
- You have demonstrable experience in a similar, senior commercial role within Retail, ideally with a Beauty background
- You are an experienced leader, you enjoy leading from the front and are all about your team! You know how to inspire, coach and be an authentic leader, who communicates clearly. Be a visionary. Help everyone see and be excited by what's possible!
- Manage multiple priorities with ease, thrive working to pace and can adapt to changing priorities as needed, agility is a key strength of yours
- An excellent communicator - confident and comfortable presenting, able to influence and effectively articulate your point of view. Personable and approachable - able to build rapport quickly and can manage multiple stakeholders with ease
- Experience of budget and P&L management, you show great attention to detail and are results-driven
- Strong Business Acumen - You are able to see the bigger business issues for retailer and for the brand. You are able to formulate a strong account strategy and align to retailer priorities. You know how to quantify the business plan and be aware of impact across other accounts and on other teams
- Results Oriented - You are proactive with a “no excuses” mindset. Comfortable working in ambiguity
- Appetite for Learning and development - You know how to be a strong brand custodian and can work well to a high pace of change
What the job involves
- We’re looking for an ambitious Head of Commercial to join our expanding UK commercial team
- You will be responsible for leading a team as well as nurturing, and establishing strategic partnerships with our retail partners, identifying new commercial opportunities, to effortlessly bring the Tilbury magic to life in store and online
- This role is a 12 month parental leave contract
- Lead, coach and inspire a team of highly passionate and engaged NAMs & NAEs, that lead our UK department store & specialty business
- Coach and motivate your team to achieve and exceed their objectives and targets, installing commercial excellence
- Establish and maintain amazing & collaborative relationships with retail partners at all levels including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure
- Conduct successful commercial negotiations and contract management including terms, pricing, distribution, space and location, in-store visibility and beyond. Insert yourself as a senior escalation contact to all relevant retail partners
- Ensure a top-line and detailed understanding of retail context, category and individual store performance to identify retail opportunities and strategic needs
- Build and deliver against a retail sales target (within budget expectations), with the engagement and alignment of the Marketing & Retail teams. Deliver plans to maintain and drive #1 ranking across the estate!
- Retain agility to react to retail trends and maximise opportunities across retailers. Monitor, manage, and optimise sales performance
- Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Sales Operations
- Own all net sales forecasting for defined retailers, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner. Manage each account P&L, balancing investment with top-line opportunity - monitor retailer profit contribution and achieve agreed profit
- Lead end to end retailer strategy roll out annually, leading across all departments to collaborate and deliver an exceptional presentation and 360 plans
- Align trading plans with team – local and global - to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity
- You will report directly to our GM of UK, collaborating closely across our UK function, as well as the wider business
- Overall, you will inspire, coach and lead a team of highly passionate and engaged NAMs & NAEs, that lead our UK department store & specialty business
- Build strong working relationships with our fantastic Retail teams, utilising insight from the field and engaging the team in the execution of the trading plans
- Work closely with Operational Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer covering - activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention. Review implementation and performance or annual strategy vs expectations on a regular and appropriately frequent basis
Salary benchmarks
Our take
Charlotte Tilbury has carved a niche in the cosmetics industry with its commitment to quality, buoyed by celebrity endorsements and a fondness for innovation. Founder Charlotte's strong personal brand has propelled the company's rapid ascent, while its embrace of cutting-edge technologies like augmented and virtual reality has unlocked avenues unexplored by traditional cosmetic brands.
The acquisition of Charlotte Tilbury by the fashion and beauty conglomerate, Puig, in 2020 marked a significant turning point, catalysing global expansion efforts and venturing into an emerging digital landscape like the Metaverse. Leveraging AI-based marketing solutions, the company has witnessed a remarkable 60% increase in conversion rates for its acquisition campaigns, highlighting its adeptness at staying ahead in the dynamic beauty market.
Charlotte Tilbury was acquired by Fashion and beauty conglomerate, Puig, in 2020. Since then, the company has been driving global growth and expanding into new digital frontiers (i.e. the Metaverse). Its use of AI-based marketing solutions has resulted in a 60% conversion rate increase in its acquisition campaigns. Charlotte Tilbury is well set to see consistent market growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Company benefits
- Generous staff discount
- Generous product gifting
- 25 days holiday plus bank holidays
- Hybrid, flexible working
- Dog friendly office on Monday and Fridays
- Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets
- Other fabulous benefits such as life assurance, birthdays off work and pension contribution
Company HQ
London, UK
Articles
Leadership
Charlotte Tilbury
(Founder)Spent 20 years in the fashion and beauty industry as a Creative Consultant for the top beauty brands worldwide. Was the most sought-after make-up artist in the world when she founded this company.
Demetra Pinsent
(CEO, not founder)Former Partner at McKinsey & Company. Received their M. Phil from the University of Oxford and a BA in Social Studies from Harvard University.
People progressing
Joined as Customer Service Manager in the early stages of the company, was promoted to website coordinator after 10 months, and is now Head of Digital Content.
Joined as a Junior-level producer in January 2017. She was promoted three times in 5 years, most recently to Creative Production & Project Management Director.
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