Senior Customer Success Manager, Enterpret

Salary not provided

+ Equity

Senior and Expert level

New York

Remote from US

Automated customer feedback intelligence

Job no longer available

Automated customer feedback intelligence

21-100 employees

B2BArtificial IntelligenceBusiness IntelligenceMachine LearningSaaSData AnalysisAutomation

Job no longer available

Salary not provided

+ Equity

Senior and Expert level

New York

Remote from US

21-100 employees

B2BArtificial IntelligenceBusiness IntelligenceMachine LearningSaaSData AnalysisAutomation

Company mission

To enable companies to analyze their customer feedback at scale.

Job

Company

Role

Who you are

Have a strong sense of ownership and a desire to make an impact at an early stage startup
Be eager to learn and raise their hand to solve hard problems
Be excited about working on cutting edge AI applications to solve problems for the best companies in the world
Be excited to meet our customers in person
Go above and beyond whatever we could write in a job description

What the job involves

Driving positive business outcomes for our customers
Increased revenue, reduced churn, and better user activation are more meaningful than monthly active users
Providing value to our customers that goes above and beyond what is currently possible within the product itself
We are the external representatives of our company, we solve our customers problems even when the product isn't quite there yet
Owning a full book of business from onboarding through activation and upsell
We aim to build multi-year partnerships with our customers. We are not transactional
Being an advocate for our customers so that our product+engineering teams continue to build the right products for them
What better way to validate product ideas than to prove they are useful?
What Customer Success at Enterpret is NOT:
Only caring about vanity metrics like usage statistics or red/yellow/green statuses
Being strictly reactive and waiting for our customers to bring us problems
Doing absolutely everything a customer asks for, regardless of whether it is the optimal solution for them

Our take

Customer feedback is an excellent source of insight for product and customer teams. But pulling useable insights from across different feedback sources can be a daunting task.

Enterpret helps companies to do just this, providing solutions powered by adaptive AI models, that can be tailored to each client's specific customer feedback structure. Through this approach, the platform supplies precise, relevant and granular insights that can support product and revenue growth.

The company boasts customers such as Canva, Notion, Loom and Strava, and impressively doubled its ARR across 2024. With considerable funding behind it, Enterpret plans to continue scaling, as well as deploy no-code AI agents to help customers bridge divides between their teams.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Dec 2024

$20.8m

SERIES A

Mar 2022

$4.3m

SEED

Total funding: $25.1m

Company HQ

SoMa, San Francisco, CA

Leadership

Varun Sharma

(Co-Founder & CEO)

Previously Head of Enterprise Customer Operations (NLP & Emerging Verticals) at Scale AI, Head of Enterprise Customer Success for North America at Amplitude Analytics and Senior Account Manager at LinkedIn.

Arnav Sharma

(Co-Founder & CTO)

Previously Senior Software Engineer at Uber, Researcher at Language Technologies Research Center and Software Developer at Google Summer of Code.

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