Digital Support Specialist, NYMBUS
Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.Annual Cash Bonus and Equity Options commensurate with the role level and experience
Digital banking technology solutions
Be an early applicant
Digital banking technology solutions
201-500 employees
Be an early applicant
Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.Annual Cash Bonus and Equity Options commensurate with the role level and experience
201-500 employees
Company mission
To provide the access, experience, and value needed to enable great financial services for all.
Role
Who you are
- Associate’s Degree or equivalent experience in a related field
- 2+ years of relevant experience in the financial industry
- Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.)
- Working knowledge of computer hardware and software systems, and diagnostic utilities
- Expert communication and documentation skills, both verbal as well as written
- Strong technical training skills and detail oriented
- Exceptional interpersonal and client engagement skills
- Proven analytical, strong attention to detail and problem-solving skills
- Ability to prioritize work to meet deadlines
- Flexibility to work varied schedules, including evenings, weekends, and holidays as required
What the job involves
- The Digital Support Specialist supplies a multi-faceted approach to providing support for our Launch clients
- Digital Support Specialists will be responsible for monitoring, reviewing and approving customer applications submitted through our retail account onboarding platforms
- A Digital Support Specialist will demonstrate good decision making abilities, mitigate risk and ensure contractual Service Level Agreements are adhered to
- This role also serves a part of the Digital Support Team by fielding all incoming customer phone calls and various forms of digital communication from Nymbus Launch clients
- This position is responsible for solving customer issues, performing various account maintenance requests and providing additional support as necessary to create a seamless one touch resolution for each customer
- This role also requires a high level of dedication to providing excellent customer service both over the phone and through various digital channels
- Schedule flexibility is required to meet the needs of a 7 day a week Contact Center
- Efficiently answer inbound calls, secure messages and other communications from digital bank clients
- Accurately manage communication for new digital bank customers related to new account onboarding
- Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively
- Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries
- Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted
- Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies
- Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement
- Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills. Actively participate in coaching and feedback sessions by setting goals and achieving results
- Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions
- Perform all other related duties as required or assigned
Our take
Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.
By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable.
Nymbus is well positioned to keep building on this momentum as more banks and credit unions look for simpler, faster ways to modernize. Its growing list of partnerships, new features, and industry recognition show that it's not just keeping up with change but helping drive it. As the demand for seamless digital experiences continues to rise, Nymbus is likely to play an even bigger role in shaping how everyday banking works, making it easier for institutions to compete and for customers to manage their finances.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2023
$70m
SERIES D
Aug 2021
$3m
LATE VC
Total funding: $178m
Company benefits
- Employer Subsidized Medical and Dental Insurance
- Healthcare and Dependant Care Flexible Spending Accounts
- Nymbus Awards and Recognition
- Retirement Plan Services / 401(k)
- Parental and Disability Leaves
- Time Off and Company Holidays
- Flexibility of being Fully Remote
- Collaborative Environment
Company HQ
Downtown, Jacksonville, FL
Leadership
Jeffery Kendall
(CEO & Chairman)Jeffery is current a Member of the Forbes Finance Council and YPO. Prior to joining Nymbus in 2020, he was an Executive VP of North America at Temenos. He also spent over 8 years at Kony in various roles, including Executive VP & GM.
Jeffrey Fonda
(CFO)Prior to joining Nymbus in 2024, Jeffrey was the CFO at DotCom Therapy and a VP of Finance at Mortgage Cadence.
Ed Gross
(CPO)Ed joined Nymbus in 2020 as an SVP of Product Design, moving into the role of Chief Product Officer in 2025. Previously, he was a Senior VP of UX & Design at Temenos. He also spent over 8 years at Kony in various roles, including Senior VP of Product & UX.
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