IT & Support Apprentice, CybelAngel
Office located in Porte de Clichy, Paris
Data risk management & protection platform
Job no longer available
Data risk management & protection platform
101-200 employees
Job no longer available
Office located in Porte de Clichy, Paris
101-200 employees
Company mission
To give our customers complete confidence in their external security posture through Innovative Technology, Profound Accuracy, Focus Priority and the Speed to Act before an incident can occur.
Role
Who you are
- Internship/personal experience with hardware and software
- Experience with Google Workspace preferred
- AI: Ability to leverage AI and LLMs to automate processes
- Experience scripting in Python, JavaScript and Bash is a plus
- Great written & verbal communication skills
- Fluency in French & English (oral + written)
- Teamwork & collaboration
What the job involves
- We are looking for our future IT & Support Apprentice. You will be part of a 5 people team (IT/Sec and Technical support teams)
- IT assets management (30%)
- Laptops, smartphone, fleet and other material management
- Responsible for maintaining the corporate IT fleet (Purchasing, repairing & configuring laptops, smartphones, etc.) and ensuring the smooth operation of our endpoint management devices (MDM, Workspace, EDR)
- Manage network & hardware
- Responsible for the smooth operation of the wireless networks and devices on the premises (Wifi, Printers, Meeting rooms) and for troubleshooting them in the event of a technical incident: loss of connectivity, incident affecting users, weak signal
- Pay particular attention to video-conferencing devices to ensure they are always available and you will be responsible for issuing and canceling employee badges
- Supporting company’s operations (30%)
- Manage Onboarding / Offboarding
- Responsible for accompanying employee arrivals and departures, ensuring that equipment is issued and returned, and that access is issued and terminated (a weekly review of onboarding and offboarding will be carried out)
- Manage IT helpdesk
- Responsible for distributing tickets generated on the IT Helpdesk interface
- Responsible for processing and responding to those for which he is responsible
- Support corporate software administration
- Responsible for issuing licenses (pay particular attention to inventory keeping and financial reporting)
- Product Technical Support (30%)
- Technical support agent
- Become the technical reference for the use and operation of our solution
- Process Support tickets, resolving technical issues raised by our customers, partners, and internal users
- Product & Engineering collaboration
- Document identified bugs and collaborate with development teams to prioritize fixes
- Provide support to the team in creating and maintaining assistance scripts
- Security (10%)
- As administrator of part of CybelAngel's resources, you must be exemplary and vigilant with regard to computer hygiene: Compliance with the policies of unique and strong passwords, systematic 2FA, BYOD supervision
- You must report any suspected or proven incident of which you are made aware of, or any element of concern (strange logs, connection attempts, phishing emails)
- Operational security
- Responsible for a certain number of security audits to be completed on an ad-hoc basis, the results of which will be communicated to the IT team (e.g. badge audits)
- Responsible for following up alerts raised by the monitoring tools in place (Endpoint Protection, SIEM) and initiating remediation actions
- Policies and procedures
- Support your manager in defining new security policies and ensuring their implementation
- You may also be called upon from time to time to gather the elements required for a successful audit or certification (continuity tests, IT perimeter audits)
- Anti-phishing
- Responsible for organizing phishing campaigns (selecting the service provider, preparing campaigns, communicating with employees) and raising employee awareness, notably through training sessions
- Start Date: Preferred start in July 2026 or September 2026
- Contract: 1 or 2-year Apprenticeship (Alternance)
Application process
- 30 min call with Pierre, Recruiter to discuss expectations from both ends
- 30 min interview with Jaïs, to discuss context and projects and to evaluate mission fit
- 1h30 min technical use case with Jaïs, Xavier and Loïc to assess your technical and communication skills
Our take
Cybercrime is an ever-present threat for all organisations, both large and small. And certain sectors, such as healthcare, are especially vulnerable to data leaks. CybelAngel is a digital risk protection platform that uses its robust tech to scour each layer of the web for data leaks.
Its approach involves maximising encryption defences, monitoring all remote connections, and ensuring employees are aware of the risks. With an aim to provide a rapid scanning speed of under 24 hours, customers are able to monitor their own data and detect when it is exposed. This allows businesses to have ownership of their own data security.
Its definitely an attractive proposition, as the issue of data privacy continues to be a hot topic. In the evolving cyberthreat landscape, CyberAngel continues to meet new business requirements and improve efficiency as it expands its global ecosystem and develops new security solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$38.6m
SERIES B
Oct 2018
$11.7m
SERIES A
Total funding: $55.1m
Company benefits
- PTO (22 days per year) & Holidays (11 per year)
- Monthly phone/Internet Stipend
- Opportunities for travel domestically and internationally
- Friendly and collaborative work environment
- Regular team building events
Company HQ
L'Europe, Paris, France
Leadership
Erwän Keräudy
(Co-Founder & CEO)Former Finance Lecturer at ESCP Business School, Credit Trader at Societe Generale and Deputy Chief Investment Officer at SBI Mutual Fund.
Stevån Keråudy
(Co-Founder & CTO)Co-founded and was the CTO of Mozaick, and previously worked as a Consultant at Accenture.
Salary benchmarks
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