DevSecOps Engineer, Ada
$106.9-139.3k
+ Stock Options
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
$106.9-139.3k
+ Stock Options
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 4+ years of experience in SRE/DevOps/Infrastructure engineering
- 4+ years of experience in security operations or security engineering
- 2+ years of experience in a cloud environment
- Strong technical leadership skills
- Experience with deploying and securing modern cloud infrastructure environments and adjacent tooling (AWS, Azure, MongoDB, Terraform, Kubernetes, GitOps)
- Hands-on Configuration Management experience with production environments
- Familiarity with containers, bash, Linux, Kubernetes, and Infrastructure-as-Code principles
- Strong motivation and experience to apply automation to reduce operational toil for security and engineering teams
- Demonstrated security knowledge (e.g. CCSP, AWS Certified Security – Specialty)
What the job involves
- Following cloud-based architectures that meet availability, scalability, and security requirements
- Partner with security engineers to develop plans and automation to respond urgently and safely to new risks and vulnerabilities
- Ensure High Availability and execute Disaster Recovery tests
- Implement OS tuning, optimization, and system requirements for vertical/horizontal scaling
- Support the critical infrastructure (compute, data, LLMs) used to operate Ada’s product
- Implementation and management of AWS infrastructure components such as VPCs, EC2, S3, EKS, CloudFront, etc with a focus on security
- Identify bottlenecks, opportunities for optimization, and capacity demands
- Applies a strong understanding of security principles, practices, and technologies in order to maintain and improve upon Ada’s overall security posture within engineering
- Participates as a primary operator or administrator of select systems and tools relevant to Ada’s security operations (e.g. AWS WAF, CrowdStrike, CloudFlare Zero Trust, etc.)
- Participates as a primary contributor to the detection and remediation of infrastructure-related security issues, including both event-driven engagements and configuration improvements
- Participates as a primary contributor to project work relevant to improving Ada’s overall security posture
- Participates as a supporting contributor to various routine security functions (e.g. vulnerability disclosure program triaging, vulnerability remediation, incident response, etc.)
- Acts as a security champion within Ada, promoting a culture of security within the organization and empowering individuals to adhere to best practices
- Builds functional relationships and collaborates with a limited set of internal and external stakeholders in order to collaborate on engagements resulting in improved security practices and outcomes
- Participates in an on-call rotation enabling 24/7/365 incident response
- Contribute and help lead the design of a foundational, cross-cutting platform to support our engineering organization
- Working closely with the security team to implement and monitor the security of cloud and application environments
- Serve as an indirect member of the security team, spearheading engineering efforts related to the development, deployment, maintenance, and improvement of security-related infrastructure and processes
- Continuously drive improvements in areas like performance, automation, quality, monitoring, and reliability of platforms
- Participating in an on-call rotation for the services the team owns, triaging and addressing production issues
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company values
- Authenticity
- Courage
- Empathy
- Simplicity
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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