Customer Care Agent, PetLabCo.
French Speaking
$37.4-43.1k
$18.00/hour
Food and supplements for pets
Job no longer available
Food and supplements for pets
101-200 employees
Job no longer available
$37.4-43.1k
$18.00/hour
101-200 employees
Company mission
To deliver breakthrough pet health.
Role
Who you are
- 1-3 years relevant work experience
- Fluent in English and French (Quebecois preferred)
- Familiarity with helpdesk software
- Knowledge of Microsoft 365 software is preferred
- Experience in a direct-to-consumer environment is preferred
- Experience working in social channels preferred
What the job involves
- PetLab Co. is looking for a skilled Customer Care Agent to join the growing customer experience team. In this role, you’ll be the voice of a trusted brand that helps pets feel better at every stage of life
- This role reports to one of our Customer Care Team Leads and is a full time, hourly position
- Your primary responsibility will be answering calls from our customers and helping them find solutions. When you’re not on the phone, you will be helping support customers in other channels like email, chat, or text
- 90% of your time will be dedicated to frontline work
- 10% of your time will be assisting on other projects, as needed, along with goal setting and review. There are weekly check-ins with your team lead
- Monday-Friday 9:00am ET – 5:30pm ET or 11:00am – 7:30pm ET
- Tuesday-Saturday 10:00amET – 6:30pm ET
Our take
Pet care has evolved rapidly over the past decade, with owners investing more in preventative health and wellness for their fur friends. This shift has fuelled strong growth in the global pet supplements and nutraceuticals market, particularly for product targeting joint health, dental care, digestion, and immunity.
PetLabCo. develops science-backed supplements designed to address common health issues ind ogs. The company was inspired by co-founder and co-CEO Chris Masanto, whose search for treatments for his dog's arthritis sparked an interest in better pet nutrition. Since then, PetLabCo. has built a direct-to-consumer brands across the US, Canada, and the UK, offering clinically informed products that support areas such as joint mobility, dental health, and digestion.
The company has grown rapidly too, scaling to more than $200M in annual revenue while building the operational systems needed to support international growth, including its use of Oracle NetSuite to streamline financial and inventory management. The company has also secured investment to accelerate research and development and expand into brick-and-mortar retail. So, with the pet wellness market continuing to grow, PetLabCo. is very well positioned to keep leading the pack.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company benefits
- Paid Time off: We offer our US employees 20 days PTO, excluding bank holidays.
- Medical, Vision and Dental Insurance; Great health benefits for you (and your smile and eyesight too).
- Short-Term and Long-Term Disability Insurance: We have you covered.
- Remote Working: Work where you feel most comfortable!
- Company Bonus: Paid out annually.
- Monthly Internet Stipend: To help towards your internet bill, (Plus we'll also give you a quarterly Netflix gift card!).
Company HQ
City of London, London, UK
Leadership
Christopher Masanto
(Co-Founder & Co-CEO)Prior to co-founding PetLabCo. in 2019, Christopher founded Cel where he served as the CRO and Altitude Ads where he served as the CEO.
Stephanie Lee
(Co-CEO)Stephanie joined PetLabCo. in 2021 as COO, moving into the role of Co-CEO in 2023. Prior to this, she was a Chief Investment Officer at Pharmapacks, COO at Alpha Audiotronics, and an Associate at Wachtell, Lipton, Rosen & Katz.
Matt Davies
(Co-Founder & CMO)Matt is also the CMO at CoFoundant, a role he's held since 2017. Previously, he co-founded Gloriously Vegan.
Tony Morreale
(CFO)Prior to joining PetLabCo. in 2021, Tony was the CFO at La Fosse Associate and the COO (Finance & Operations) at YLD! and Hotwire Public Relations.
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