Customer Success Retention Advisor, Booksy
UK Market
Appointment booking software
Open for applications
Appointment booking software
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help keep businesses on pace with their passion.
Role
Who you are
- Proven, hands-on experience in customer retention/reactivation, sales or negotiation, demonstrating confidence in handling objections and offering solutions
- Strong communication and persuasion skills, with an innate ability to build empathy and establish a relationship of trust quickly over the phone
- A proactive, problem-solving mindset and the resilience needed to view cancellation requests as opportunities to add value
- A high level of commitment and autonomy, meaning you are motivated to meet retention KPIs and manage your time effectively and independently
- Technical expertise and agility with tools such as Salesforce, Zowie, Slack and Google Workspace
- Native or bilingual proficiency in English, as you will be the face of Booksy and will work closely with our B2B clients in the UK
What the job involves
- Your role as a Customer Success Retention Advisor at Booksy will give you the opportunity to support, retain and empower our community of beauty and wellbeing professionals across the United Kingdom. As part of the Customer Success team, you will act as a trusted advisor to small business owners, helping them overcome challenges and ensuring they continue to grow thanks to our platform
- Working closely with your Outbound Team Leader and collaborating with the Sales, Operations and Marketing teams, you will lead the retention and reactivation process from start to finish. Your role will not be limited to handling cancellation requests; you will analyse each case in depth to diagnose underlying issues relating to payment or use of the platform
- You’ll use your persuasive communication skills to offer tailored solutions, whether by providing specialist support, adjusting subscription plans or applying strategic discounts. If you’re motivated by turning difficult conversations into moments of genuine connection and shared success, you’ll find this a highly rewarding role
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy's platform now boasts over 13M active users. By cutting out phone call tag and business-hour guesswork, it's saving time for everyone involed. And with strong investor backing its gearing up for its next chapter of growing its user base, expanding its marketplace, and enhancing its platform to meet the rising demand for smarter, smoother appointment management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $162.5m
Company benefits
- Medical, dental, and vision benefits
- Unlimited paid time off
- 401(k) retirement savings and match
- Paid parental leave
- Monthly beauty service stipend
- Fully remote work
- Monthly work-from-home reimbursement
- And more!
Company HQ
Near North, Chicago, IL
Leadership
Stefan Batory
(Co-Founder & CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Co-Founder & CIO)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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