Tier 2 Customer Support, Modsquad

Tickets, Finnish Speaking

Salary not provided

Mid level

Remote from Europe, UK, US

More information about location

Global customer experience service provider

Job no longer available

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Job no longer available

Salary not provided

Mid level

Remote from Europe, UK, US

More information about location

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

To reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

WorkSpace Requirements: Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on the phone
Quality headset
This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying

What the job involves

Project Hours (All Times Pacific): Wed, Friday, and Saturday 4 hours (General availability 12pm-8pm Mon-Sun) Can work at least 1 hour on Saturday/s
20 hours per week, 90 days (as needed)
Mods will be providing tier 2 ticket-only support for various games and services as well as attending client meetings, recording bugs in issue tracking software, and testing in-game
White glove service replying to customers, extremely high attention to detail- must pay very close attention to all the details provided by the customer
High expectation of keeping oneself up to date with changes in information each shift as information updates frequently
This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying
Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication in slack

Our take

Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

-11% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (2.1)

Company

Company HQ

Newton Booth, Sacramento, CA

Leadership

Amy Pritchard

(CEO)

Former Partner at Hughes & Pritchard, and Associate at Winterbotham Law.

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