Staff Outbound Product Manager, ServiceNow
App Engine
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- A minimum of 8 years of related experience; MBA with 6 years; or a PhD with 3 years of related customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred)
- Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation
- Strong bias towards action, and a sense of urgency to “win” in the market
- Experience operating in an ambitious environment and driving the adoption of new and emerging products
- Consistent track record of working cross-functionally to deliver business impact
- Demonstrated customer obsession in engagements
- Demonstrated consistent ability to drive both strategy and results
- Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners
- Strong networking and influencing skills; able to drive extended and virtual teams
- Outstanding written and oral communication skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
What the job involves
- We are seeking an outstanding Staff Outbound Product Manager in the US to help scale GTM, customer, and partner enablement and adoption for our low-code and Generative AI app development solutions in our App Engine product line
- The App Engine Outbound Product Management team is responsible for all outbound GTM and commercial aspects of ServiceNow App Engine
- Our Outbound Product Managers interact with our existing and prospective customers to guide them on product journeys, bring their voices back to our product roadmap, help drive product strategy, guide product messaging and positioning, enable sales with technical content and enablement, and help craft product packaging and pricing
- We collaborate closely with multiple cross-functional teams (e.g. , marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, training, and certification, etc.)
- Lead a team of outbound product managers to drive GTM, sales, solution consulting, and partner enablement for App Engine and Now Assist for Creator (our Generative AI offering), working closely with Inbound Product Management, Product Marketing, Pricing Strategy, Product Success, Customer Outcomes, and Technical Alliances teams
- Develop high-quality technical enablement content that describes the differentiating value of product innovation for App Engine and Now Assist for Creator products
- Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
- Define and execute new product launch strategy working with relevant product, marketing, and GTM stakeholders and leadership
- Develop a deep understanding of customer use cases and success outcomes and influence product roadmap
- Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
- Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
- Lead and influence cross-functional teams to accomplish our goals
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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