Director of Product Management & GTM, Mastercard
Payment Optimization
Office located in Angel Lane, London
Global payments technology company
Posted today
Global payments technology company
1001+ employees
Posted today
Office located in Angel Lane, London
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Ever have your transaction declined when hailing a ride? Can’t watch your favorite TV show because your streaming service payment was interrupted? Denied at checkout when ordering a new pair of sneakers?
- In depth understanding of the ecosystem of payment processing, authorization and acquiring services, with specific experience with an acquirer or payment service provider preferred
- Profound expertise in product development and management
- Proven experience in developing go-to-market strategies of new and innovative products and end-to-end product strategy and delivery of scalable solutions
- Comfortable communicating and collaborating with business stakeholders, engineering and analytics teams at all levels
- Ability to guide difficult conversations to productive outcomes and engage and advance multiple projects at the same time
- Technical knowledge and skill to speak on the technical aspects of authorization performance, payment processing and acquiring
- Able to adapt and is resilient to thrive in high pressure goal-oriented, and substantial revenue growth driven environment
- Passion for all things digital and intrinsic curiosity to understand new technology
- Entrepreneurial spirit and global mindset with a passion for learning and using data to solve large scale business problems
- The ability to craft clear and detailed deliverables and expertly communicate across audiences
What the job involves
- We are driving a strategic, multi-year transformation to develop new solutions on our authorization network to solve for these pain points
- These new solutions will incorporate innovative products, services, and capabilities to increase digital authorization performance and drive higher conversion rates for our merchant, acquiring, and payment service provider partners
- As the Director, Product Management and Go to Market Commercialization, you will play a critical role in bringing solutions to market that drive material value to our customers by gathering insights and testing hypothesis directly with customers and by collaborating with Optimization Product Development, engineers, data analysts, regional product managers, and other customer facing teams
- Unleash your analytical and creative problem-solving skills to define the future of how we serve our customers
- Define and lead the GTM strategy for our new authorization improvement products including gathering insights, developing KPIs, contributing to the definition of the customer experience/journey, and working in partnership with the Development and Technology teams to ensure value is delivered to customers
- Drive and own customer adoption pipeline and sizing top business development opportunities to unlock growth
- Serve as a strategic business partner to key geographic and functional business units to execute the go-to-market strategy, align with the overall optimization strategy
- Subject matter expert for all things Optimization to lead customer meetings and support deal negotiations to materialize the opportunities
- Actively participate in pilots to understand customer adoption pain points and identify new features/enhancements
- Engage in idea generation, concept validation, and business case development
- Leverage data, analytics and market insights to come up with recommendations that will drive penetration, adoption, business decisions and development of new and existing strategic solutions, all in the effort to improve authorization performance
- Ability to work in a matrix organization and liaise with Cross functional product teams, Legal, Franchise, Finance, Market Development, Account Management, Customer Experience, Marketing, and other product teams
Application process
- End Date: January 17, 2025 (6 days left to apply)
Salary benchmarks
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
- Pension plan
- 25 days holiday (excl. bank holidays)
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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