Strategic Account Manager, Trainline
B2B
£40-45k
+ Bonus
2+ days a week in office
Europe's leading rail ticketing platform
Be an early applicant
Europe's leading rail ticketing platform
1001+ employees
Be an early applicant
£40-45k
+ Bonus
2+ days a week in office
1001+ employees
Company mission
We're building the world's no.1 rail platform while empowering greener travel choices, connecting people and places.
Role
Who you are
- Degree in business or a related field, or strong commercial acumen through equivalent experience
- Fluent in English and at least one additional European language (Italian, Spanish, or German) is required
- Familiarity with the business travel or rail distribution sector is desirable
- Experience in business development and/or account management is desirable
- Experience managing complex, long-cycle B2B sales is desirable
- Project management experience is beneficial
- Strong communication skills, both written and verbal
- Proactive, adaptable, and comfortable navigating complex or ambiguous situations
- Experience using Salesforce is advantageous
What the job involves
- This role sits within TPS, in the Strategic Growth Team of B2B Distribution
- The team is responsible for managing channel partners and leading business development activity
- Channel partners include Online Booking Tools (OBTs) and Global Distribution Systems (GDSs) that choose Trainline as their technical provider to access rail content across multiple markets
- These platforms allow Travel Management Companies (TMCs) and their corporate customers to book rail
- Manage and grow relationships with key channel partners (account management), and generate new sales through those partners (business development)
- Act as the main point of contact between organizations, build strategic relationships, and provide guidance and support to help partners deliver a Trainline-powered rail offering that benefits both businesses
- Collaborate with channel partners to reach end customers who use their platforms to book rail
- You’ll identify opportunities, lead negotiations, close deals, and support delivery
- Explore and evaluate new opportunities in the leisure travel market, including OTAs, MaaS platforms, and tour operators
- Use your strong organizational, communication, and problem-solving skills, along with your passion for business development and negotiation
- Coordinate cross-functionally with customer teams and internal Trainline teams (including supply, product, integration, tech, finance, and commercial operations) to ensure smooth project delivery
- Apply your understanding of business or leisure travel markets in Europe to inform your sales strategy
- You will be responsible for driving incremental net ticket sales through your portfolio
- As an account manager, guide your channel partners in developing a leading rail offering that supports their product and commercial goals
- As a business developer, generate new sales by signing and onboarding potential customers (e.g. , TMCs and travel sellers in the leisure market) who book via Trainline’s channel partners
- Attend key travel industry events across Europe as a visitor or exhibitor
- Map out new business opportunities in priority European markets
- Identify, engage, and qualify targeted outbound leads
- Filter and qualify inbound leads
- Manage the full sales cycle: understand client needs, propose tailored solutions, pitch commercial offers, negotiate terms, and close deals
- Support integration of Trainline solutions into the customer environment
- Contribute to ad hoc projects and help launch strategic initiatives
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
Its hyper focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers.
Its customers make 170,000 journeys a day and it sell 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets just by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(CPO)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Data Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(CGO)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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