Senior Solutions Engineer, Instructure

• This role is based in the UK and requires travel of up to 50-60% percent to support partners and customers across the Middle East, North Africa, sub-Saharan Africa, and selected European markets
• Fluency in Arabic and English (written and verbal); additional languages (German, Polish, Spanish, Italian etc) are a plus
• 5+ years in Sales Engineering, Solution Consulting, or technical pre-sales in a SaaS environment
• Strong understanding of education technology, learning design, digital teaching practices, or student information systems
• Experience supporting or enabling channel partners across multiple countries or diverse markets
• Demonstrable experience responding to RFIs/RFPs, especially within government, enterprise, or large-scale education sectors
• Deep familiarity with cloud platforms, APIs, SSO/identity, data security, and system integration patterns
• Exceptional communication and presentation abilities across varied audiences (faculty, IT leaders, executives)
• Strategic thinker who can simplify complexity and design tailored solutions
• Relationship builder who earns trust through credibility, reliability, and authenticity
• Comfortable influencing without direct authority (critical for channel collaboration)
• Highly organised with strong attention to detail in demos, documentation, and follow-up

Desirable

• We are looking for an experienced and confident Senior Solutions Engineer (Channel) to accelerate our expansion across the Middle East, Central Europe and Africa (including Saudi Arabia)
• This role blends strong technical leadership with the relationship-focused skills needed to empower and enable a diverse network of channel partners operating in multiple languages, cultures, and markets
• Your primary mission is to help partners successfully represent, demonstrate, and deploy the Instructure Learning Platform, including Canvas LMS, Canvas Studio, Canvas Catalog, Parchment Digital Credentials, Canvas Career, and Impact
• You will guide partners through onboarding, certification, and solution design, and you will ensure they are fully prepared to lead their own discovery sessions, demos, and implementation conversations
• You will support partners with deployment considerations, integration best practices, and the full Canvas ecosystem architecture
• You will also help maintain consistent quality standards, strengthen partner capability, and shape a reliable, high-performing network across a diverse and rapidly growing region
• Working closely with Regional Directors, Account Executives, and partner organisations, you will also support key customer evaluations and contribute to the technical success of major opportunities
• Lead partner onboarding and ensure new partners gain full technical readiness with the Instructure Learning Platform
• Run structured enablement programmes, including certification, demo readiness, product deep-dives, and integration workshops
• Build partner capability so they can independently conduct discovery, deliver strong demonstrations, and engage confidently in technical conversations
• Provide ongoing coaching, feedback, and support to partner technical teams as they expand their Canvas expertise
• Collaborate with partners on customer-facing discovery, mapping goals, constraints, and pedagogical or operational needs
• Deliver tailored demonstrations for Higher Education, K12, Ministries, private training organisations, and corporate learning markets
• Translate customer requirements into complete solution architectures across Canvas LMS, Studio, Catalog, Credentials, Impact, and integrations
• Strengthen partner capability by modelling best practices during early co-selling engagements
• Support partners in managing proofs of concept, evaluations, and pilots with clear technical and strategic guidance
• Address integration and deployment requirements including SIS interoperability, SSO, APIs, data residency, hosting, security reviews, and compliance frameworks
• Assist partners and sales teams with RFI/RFP responses, ensuring technical accuracy and alignment with approved Instructure messaging
• Provide creative solutions and clear pathways for complex or high-stakes opportunities across the region
• Develop strong relationships with partner organisations, senior institutional leaders, and government stakeholders
• Act as a trusted advisor who brings market insight, digital learning expertise, and solution strategy into each engagement
• Help partners position the Instructure ecosystem clearly and confidently within a wide range of cultural and operational contexts
• Work with Regional Directors, Account Executives, and Channel Managers on territory planning and opportunity strategy
• Share insight, collateral, and best practices across the global SE team and wider EMEA organisation
• Support the development of partner-facing playbooks, demo resources, and technical assets tailored for the MEA region
• Maintain an outstanding, organised, and relevant demo environment and technical toolkit
• Maintain expert-level knowledge across the full Instructure product portfolio
• Stay informed on regional education trends, procurement policies, accreditation bodies, and digital transformation initiatives across MEA
• Refine demo narratives and partner materials to reflect local needs, pedagogical trends, and regional priorities

• All employees must pass a background check as part of the hiring process