Site Reliability Engineer, OpenTable

CA$110-130k

+ Eligible to be considered for an annual bonus and equity grant

AWS

Docker

Kubernetes

Bash

Linux

Terraform

Prometheus

Ubuntu

Slack

Zoom

loki

Pulumi

Mid and Senior level

Toronto

More information about location

2 days a week in office

Online restaurant reservation service

Be an early applicant

Online restaurant reservation service

1001+ employees

B2CHospitalityB2BEnterpriseMarketplaceFoodLead generationSaaS

Be an early applicant

CA$110-130k

+ Eligible to be considered for an annual bonus and equity grant

AWS

Docker

Kubernetes

Bash

Linux

Terraform

Prometheus

Ubuntu

Slack

Zoom

loki

Pulumi

Mid and Senior level

Toronto

More information about location

2 days a week in office

1001+ employees

B2CHospitalityB2BEnterpriseMarketplaceFoodLead generationSaaS

Company mission

To bring together people and the restaurants they love in the moments that matter.

Job

Company

Role

Who you are

Good verbal communication and written documentation skills
Proven experience in a SRE role or related
Excitement to learn new technologies and stacks
Solid understanding of DNS, TCP/IP, Linux Server Administration (CentOS, RHEL, or Ubuntu), and shell scripting (Bash, Zshell)
Experience supporting services across VMs, Docker Containers, and Kubernetes
Strong practical experience with AWS services, including infrastructure setup, security, networking, and cost optimization
Production-level experience implementing and maintaining GitOps practices using either Argo CD or FluxCD
Automation tools experience such as Terraform, or Pulumi is desirable
3+ years hands-on, production-level experience in observability, specifically Loki for logs, Prometheus or Mimir for metrics , and Tempo for distributed tracing
OpenTelemetry Collector experience is desirable

What the job involves

Design, implement, and maintain multiple observability systems in OpenTable's on-prem data centers
Be responsible for the uptime of logging and metric systems that hold hundreds of Terabytes worth of data, across multiple regions
Be customer-focused, and help OpenTable's global engineering teams get the most value out of our metrics and logs
Be required to context switch between different systems when troubleshooting
Communicate with peers around the world in different time zones over Zoom and Slack
Collaborate with engineering and product leadership to define priorities and set delivery goals
Be a member of a 12-hour On-call rotation that swaps out weekly
You will be encouraged to automate, to reduce the number of emergency calls

Our take

OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.

Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.

OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

4% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (1.4)

Company

Funding (last 2 of 3 rounds)

Oct 2000

$36m

SERIES C

Jan 2000

$10m

SERIES B

Total funding: $48.2m

Company benefits

Work from (almost) anywhere - wherever you do your best work
Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
Generous parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings

Company HQ

Union Square, San Francisco, CA

Leadership

Debby Soo

(CEO, not founder)

After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.

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