Manager of KYC Onboarding, Mercury

Weekday Coverage

$103.1-143.2k

+ Equity (stock options). Salary dependent on location. For Canadian employees (any location): CAD 104,300 - 130,300

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

Banking services for startups and small businesses

Job no longer available

Banking services for startups and small businesses

1001+ employees

FintechB2BBankingFinancial Services

Job no longer available

$103.1-143.2k

+ Equity (stock options). Salary dependent on location. For Canadian employees (any location): CAD 104,300 - 130,300

Senior and Expert level

New York

San Francisco Bay Area

Remote from Canada, US

1001+ employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

2+ years of people management experience
Have 3+ years of experience leading queue based teams & a passion for leadership and career development
Ability to work autonomously while juggling people management responsibilities and multiple projects at a given time
A strong ownership mindset and high standards of excellence for personal and team performance
Thrive in a fast-paced, ever-evolving environment, demonstrating adaptability, resilience, and proactive leadership
Experience in Risk or a demonstrated ability and enthusiasm to quickly learn new domains
Proven problem-solving skills, focused on enhancing product, team, and process efficiency
Top notch written and verbal communication skills - exhibiting a strong executive presence and ability to write with clarity and purpose
Outstanding attention to detail, time management, and the ability to manage multiple projects and priorities effectively
Delight in providing an exceptional customer experience

What the job involves

As a people manager on the Onboarding team, your role will consist of managing a team of specialists, including their day to day success and overall growth
You’ll also help the team scale by creating efficient processes, bringing forward creative product solutions and overseeing the execution of projects that help us achieve our goals
You’ll play a key role ensuring that the team is supported to tackle the day to day and in empowering the team to adapt quickly in a changing environment
Help hire and manage a team of Onboarding Specialists, including monitoring metrics, addressing questions, handling escalations, and supporting the team in navigating challenges and ambiguity that may arise
Conduct regular 1:1s with team members to provide feedback, set goals, and support career development, ensuring the team operates efficiently and effectively
Utilize Onboarding team KPIs and to effectively manage your team and help Onboarding consistently deliver on our goals
Be fluent in Onboarding processes and proactively identify efficiency gains at scale, collaborating with EPD and strategy partners to drive continuous improvement
Autonomously manage projects and drive forward results, both with internal stakeholders and third party vendors
Support strategic planning and team vision by contributing to bi-annual KPI discussions and preparing insights for monthly and quarterly business reviews

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 200,000 businesses and achieved a $3.5B valuation as of 2025. As a rising unicorn in the stagnant world of startup banking, mercury is backed by substantial funding and poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4.1)

Company

Funding (last 2 of 5 rounds)

Mar 2025

$300m

SERIES C

Jul 2021

$120m

SERIES B

Total funding: $450.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Annual $1K learning & development budget
Paid 6-week sabbatical after the 5-year mark
Weekly $100 food budget
Monthly $100 wellness budget
Monthly $50 cellphone reimbursement
Pet-friendly offices with free tea and beverages, plus lunch and snacks
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401K/RRSP)
Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(Co-Founder & COO)

Jason graduated from Stanford University with a Bachelor of Science in Biology before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(Co-Founder & CEO)

Immad graduated from the University of Cambridge with a Masters in Computer Science. He then worked as a Software Developer at Aquila and Bloomberg. He also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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