Senior Partner Delivery Manager, Parloa
United Kingdom
AI agent management platform
Be an early applicant
AI agent management platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services
- Proven track record working with global systems integrators, consulting firms, or implementation partners to drive measurable customer outcomes
- Strong understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall), and project governance
- Strong executive presence, able to lead executive reviews and communicate confidently with partner leadership, customer executives, and technical teams
- Excellent written and spoken English is required
What the job involves
- As Sr Partner Delivery Manager, you will own and scale strategic relationships with Parloa's global SI, consulting, and implementation partners, ensuring they can deliver transformative AI and customer experience solutions for enterprise customers
- This is your opportunity to shape how enterprise partners adopt, scale, and operationalize agentic AI, helping define Partner Success at one of the fastest-growing AI companies in the world
- Partner Relationship Management: Own a portfolio of strategic Parloa partners, building trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
- Practice Advisory: Act as strategic advisor to partners on building and scaling their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions
- Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes
- Cross-Functional Alignment: Partner with Account Executives and Partner Managers on strategic deals, and ensure close alignment between partners and internal teams across Customer Success, Professional Services, Product, and Solution Engineering
- Program Operations: Drive operational rigor through governance structures, success metrics, delivery reviews, and executive business reviews, while helping scale Partner Success programs, playbooks, and frameworks
Application process
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Salary benchmarks
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $566.9m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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