Enterprise Customer Success Manager, Suki
$135-165k
Salary applicable to CA
More information about location
AI-powered voice solutions for healthcare
Be an early applicant
AI-powered voice solutions for healthcare
101-200 employees
Be an early applicant
$135-165k
Salary applicable to CA
More information about location
101-200 employees
Company mission
To lift the administrative burden from doctors, so they can focus on what matters.
Role
Who you are
- 8+ years of enterprise customer facing experience within healthcare SaaS
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively and communicate expediently
- Strong project management skills
- Experience managing large, multi-stakeholder programs
- Creative problem solving skills
- Strong understanding of medical documentation and clinical workflows
- Proficient in Microsoft Office, Google Suite and Microsoft office
- Prior consulting experience is preferred and is considered a plus
What the job involves
- As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment and adoption of Suki with our major health system clients
- You will be responsible for developing and maintaining strong relationships with key client stakeholders, and ensuring that Suki is delivering exceptionally well on key success metrics
- You will ensure strategic and tactical alignment, and manage on-time delivery across all functional areas with our clients and your Suki colleagues
- You will be responsible for proactively identifying and driving the resolution of risks and issues, and developing creative solutions that will best meet the needs of our clients
- You will also manage the onboarding process overall for your designated clients, and be responsible for conducting the onboarding for many enterprise end users
- Throughout the client relationship, you will present periodic performance reviews and engage with our clients on opportunities to expand usage and value in partnership
- You are able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals
- As part of our growing Customer Success team, you will also be responsible for improving existing processes and developing new approaches to create high levels of client and user satisfaction
- You will also engage with Marketing on opportunities to increase user engagement and provide structured customer insights to our Product team to inform future innovation
- Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues
- Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact
- High-Accountability: You can be counted on to consistently deliver high-quality work
- User-focused: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior, and ensure users are receiving 100% quality service
- Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our deployment playbooks and processes
- Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to translate that into education to our enterprise clients and end users
- Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US
Our take
For medical practitioners, so much time is spent on paperwork, time that could be better spent looking after patients. Suki aims to solve this problem by using natural language processing and machine learning technologies to create powerful AI voice solutions specifically aimed at healthcare professionals.
Suki integrates with major EHR systems, recording conversations and notes, and using the data to complete paperwork automatically. Suki states that by using this system, time spent taking notes can be reduced by around 75% which converts into a 12% increase in time spent with patients. Providing software free of charge also acts as a great way to get product feedback and act as a marketing tactic should healthcare professionals enjoy using their technology.
The company raised series C funding in 2021 that has funded a number of strategic investments that will ultimately lead to an expansion of its customer base through new partnerships with health systems and medical groups. 2022 saw Suki increase its uses by 7x, all whilst implementing updates and upgrades to its products. In 2023, it achieved greater industry recognition with the hiring of Dr Stephen Kahane to its board of directors, known for advising and investing in successful MedTech outfits such as Datavant and Signify Health.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$70m
SERIES D
Dec 2021
$55m
SERIES C
Total funding: $165m
Company benefits
- Full healthcare benefits, including medical, vision, and dental
- Unlimited vacation
- Team building activities
- Free lunch and snacks, so that there is ample fuel for thought
- A team of warm, humble, high-performance entrepreneurs
Company values
- Be doctor-centric
- Build beautiful products
- Be focused
- Embrace all thoughts & backgrounds
- Think big, think long-term
- Launch & iterate
- Be a team of champions
- Walk the right path
Company HQ
Staumbaugh Heller, Redwood City, CA
Articles
Leadership
Punit Singh Soni
(CEO)Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.
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