Technical Program Manager, Aircall

• 5+ years experience in Technical Program Management, Engineering Program Management, or similar roles
• Proven experience delivering infrastructure, platform, or security programs in a SaaS or cloud-native environment
• Strong understanding of cloud architectures (AWS, GCP, Azure), distributed systems, and modern SDLC practices
• Experience working with SRE, Infrastructure, and/or Security Engineering teams
• Track record of managing cross-team dependencies and complex technical initiatives
• Strong technical fluency; able to engage deeply with engineers without needing to write production code
• Leverage AI tools to aid decision-making and productivity
• Excellent execution and organizational skills
• High judgment in prioritization and risk management
• Clear, concise written and verbal communication
• Comfort operating with ambiguity and limited structure
• Bias toward action, ownership, and outcomes

Desirable

• We are hiring a Technical Program Manager (TPM) to drive the delivery of complex infrastructure and security initiatives in a fast-moving SaaS environment
• This role sits at the intersection of engineering execution, risk management, and operational excellence
• You will ensure programs move quickly and predictably while maintaining high standards for reliability, security, and quality
• You are comfortable operating with incomplete information, making trade-offs visible, and unblocking teams without adding process drag
• Own end-to-end delivery of infrastructure and security programs (e.g. platform resilience, cloud migrations, IAM, compliance readiness, incident response improvements)
• Translate high-level goals into clear delivery plans, milestones, and dependencies
• Drive execution across multiple engineering teams, functions, and stakeholders
• Identify risks early and actively manage mitigation plans
• Keep delivery moving without heroics or last-minute surprises
• Enable fast, informed decision-making by presenting clear options, trade-offs, and recommendations
• Operate effectively in ambiguous environments where priorities shift and data is imperfect
• Adjust plans pragmatically while protecting delivery commitments and quality bars
• Escalate decisively when risks threaten security, reliability, or timelines
• Ensure that delivery plans adhere to operational excellence, security best practices, and reliability standards
• Balance speed with appropriate controls (change management, testing, rollout strategies)
• Partner with engineering to prevent operational debt, not just deliver features
• Ensure learnings from incidents and audits translate into real improvements
• Act as the single point of accountability for program status and delivery health
• Communicate clearly and concisely with engineering, product, leadership, and non-technical stakeholders
• Provide transparent status reporting focused on outcomes, risks, and decisions—not activity
• Align teams without relying on authority or heavy process
• What Success Looks Like:
• Projects ship on time, with fewer surprises
• Engineering teams stay focused on building, not coordinating
• Leadership has confidence in the delivery forecasts
• Security and reliability improve without slowing the organisation down
• Trade-offs are explicit and intentional, not accidental