IT Helpdesk Intern, Super
3-5 days a week in office
Cashback card & online savings provider
Be an early applicant
Cashback card & online savings provider
1001+ employees
Be an early applicant
3-5 days a week in office
1001+ employees
Company mission
To help people get more out of life by providing them with ways to build credit, save money, travel more, and earn cashback rewards.
Role
Who you are
- Currently enrolled in College
- Solution focused with excellent communication skills
- Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
- Knowledge of how to diagnose and resolve basic technical issues
- Customer-oriented and cool-tempered
- Propensity to work under pressure with a large workload
- Has IT, Computer Science or relevant field experience
What the job involves
- As an IT Helpdesk Intern you will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment
- This role will be based out of our Toronto office (in person, 3-5 days a week) to support user and hardware needs
- As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes
- Provide L1 support for hardware and software needs through a ticketing system
- Resolve issues for clients via slack or in person
- Track customer issues and resolutions
- Walk the employees through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems in service management software
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist in management of identity and access management in accordance with established policies and procedures
- Determine the best solution based on the issue and details provided by employees
Our take
Ecommerce scaleup Super (formerly known as Snapcommerce) is looking to revolutionize the eCommerce experience. Instead of shopping around disparate sources for the best consumer product deals, Super wants users to be able to send a message to their account and have the best personalized deals returned, ready to purchase.
The company has tried-and-tested this approach with its flagship and original platform Snaptravel, which delivers travel deals via a text-like interface across Messenger, WhatsApp, and SMS. It proved a hit, already crossing the $1B sales mark with nearly half of sales coming from repeat customers. This is substantial, as any significant overhaul of how people shop requires both efficacy and popularity to catch on - Snaptravel has both, which bodes well for the broader Super brand.
The recent boom in eCommerce has spilt over into a marked increase in mobile commerce, too. With Gen Z more likely to shop using mobile, and this demographic maturing into a substantial consumer demographic, Super, with its capital raise of more than $160 million, is poised to lead a bold and lucrative new wave in online shopping.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$60m
SERIES C
Mar 2021
$85m
LATE VC
Total funding: $167.4m
Company benefits
- Competitive base salary
- 2x/year performance reviews
- RRSP and 401k
- Generous equity options
- $1,200 annual learning & development allowance
- Unlimited PTO (really!)
- Recharge days throughout the year
- Parental leave + top-up program
- Annual $200 travel allowance
- Employee-exclusive discounts
- Health, dental, and vision insurance on day one
- $360 annual wellness allowance
- Employee assistance programs
- $500 WFH allowance (one-time)
- Free food Fridays!
Company values
- Think Big — Pushing ourselves to reach higher is in our DNA. We relentlessly take risks, dream big and challenge the status quo
- Move Fast — We get things done by being incredibly resourceful. We’re always building, testing, and iterating
- Same Goal, One Team — We are all working towards the same goal. We put our personal ambitions and egos aside to maximize the success of the team
- Data Driven — Smart ideas come from anyone and everyone on the team, and we let customers and data decide what sticks
- Open & Transparent — We share knowledge and strategy openly, present information with evidence, seek truths and give honest feedback
- Be An Owner — We take pride in our work and pursue our goals with focus, hustle and determination. We are the owners of outcomes
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Hussein Fazal
(Co-Founder & CEO)A Computer Science graduate with a background in software development, who went on to co-found and serve as CEO at AdParlor.
Henry Shi
(Co-Founder)Previously co-founded social discovery network uMentioned, and went on to work as a Google software engineer. Also invests in various internet and consumer startups.
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