Premium Support Engineer, OpenText

Structured Data Manager, Voltage

Salary not provided

SQL

AWS

Docker

Kubernetes

GCP

Python

Java

Linux

Postgres

Azure

Windows

Oracle

Mid and Senior level

Remote in Ireland, UK

Information management for enterprises

Be an early applicant

Information management for enterprises

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Be an early applicant

Salary not provided

SQL

AWS

Docker

Kubernetes

GCP

Python

Java

Linux

Postgres

Azure

Windows

Oracle

Mid and Senior level

Remote in Ireland, UK

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Company mission

To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.

Job

Company

Role

Who you are

Calm analytical approach to problem-solving and excellent troubleshooting skills
Professional manner with excellent communication skills, an authoritative voice during critical situations
Strong relationship and team building skills, with the ability to negotiate and resolve conflict
Helpful, flexible, and willing to go the extra mile to ensure customer satisfaction
Familiarity with the following would be advantageous:
Windows and Linux administration
Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers
Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
Basic understanding of web technologies (HTTP/SSL/web servers)
Cloud experience: AWS, Azure, GCP
Container experience: Docker/Kubernetes or any of the open-source alternatives Python, Java, and Shell scripting
BA bachelor’s degree is preferred, along with previous working experience in a customer support environment

What the job involves

We're looking to welcome a Premium Support Engineer with advanced technical support skills in Structured Data Manager (Voltage) to our growing team in EMEA
You will assist assigned Premium Support customers by providing a single point of contact in the OpenText Technical Support organization
You will add value for your assigned customers by gaining first-hand knowledge of their Structured Data Manager (Voltage) environment, configuration, and support requirements
This familiarity will accelerate response times and resolution times for support incidents
The overall objective of the Premium Support Engineer is to provide the highest level of personalized technical support to ensure customers' success and maximum value from their OpenText solutions
This is achieved by building trust, focusing on value, and going the extra mile to ensure customer satisfaction
Senior Support Expert who acts as a single point of contact for all technical support cases on Structured Data Manager (Voltage) from assigned Premium Support customers
Develop an in-depth understanding of your customers’ Structured Data Manager (Voltage)environment to resolve their support cases more efficiently
Develop a strong working relationship and act as an extension of the customer's technical team
Provide reactive and proactive support and guidance to improve the performance and reliability of their OpenText solutions and minimize operational issues
Coordinate with other OpenText support experts and Product Engineering to expedite timely resolution of support cases

Our take

Founded back in 1991, OpenText offers software applications that manage content or unstructured data for enterprises such as large companies, government agencies or professional service firms.

The company has continuously built out its product suite over the years, keeping pace with the changing market. For example, in 2023 it launched OpenText Aviator, a generative AI platform for business networks and IT operations.

As a recognised market leader, this 25+ year old company shows no signs of slowing down. As well as internal development, it also adds to its value through acquisitions, such as that of MicroFocus in 2023.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2.9)

Company

Company benefits

Education assistance
Wellness/fitness reimbursement
Time off to volunteer

Company HQ

Waterloo, ON

Leadership

Mark J. Barrenechea

(CEO & CTO)

Previously served as CEO and President of SGI and Rackable Systems, CTO for Computer Associates and Senior Vice President of Applications Development for Oracle.

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