Senior Data Scientist, Extend
Machine Learning
$138.8-161.3k
+ Stock
More information about location
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$138.8-161.3k
+ Stock
More information about location
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- Education requirements: Bachelor’s degree in Data Science, Statistics, Mathematics, or closely related field or foreign equivalent
- Experience requirements: 1 year of experience in analytics, management consulting, finance, or strategic operations, or closely related position
- Special Skills or Other Requirements:
- Experience must include:
- Experience in programming languages including Python and R
- Perform data analysis to assemble metrics and assess KPIs
What the job involves
- Build deep-dive analyses and eventually machine learning models to better forecast risk across the portfolio for our insurance captive for contracts and claims activity
- Platform-wide analytics to confirm the product is working as expected (loading of images, buttons, load times etc.)
- A/B testing and optimization across consumer-facing product touch points on merchant sites
- Working with Data Engineering and Product to ensure proper analytics tracking is set up (ideally before launch) for all new features/products and supporting in development of ETLs
- Work closely with RevOps as technical resource to build data platform to determine sales comp planning (and payouts) and assist in writing up basic scripts or financial models as needed
- Manage tests for specific merchants and generate data to build out case studies and GTM messaging strategies
- Drive portfolio-wide revenue optimization and communication to merchants on personalized optimization based on testing across our platform
- Work with our Risk & Insurance team to build deep-dive analytics and machine learning models to better forecast risk across our portfolio
- Create platform analytics to confirm product operation is as expected and develop new processes to optimize warranty mapping operations, plan pricing, and merchant attach rates
- Perform exploratory data analysis to assemble metrics and KPIs to assess and gauge activity across the Extend platform, and support teams throughout Extend by delivering analyses and process improvements to help the business continue to scale
- Work with data engineering and product teams to ensure proper data tracking is set up for features and products, and support debugging and development of new ETL processes
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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