Senior Program Manager, Collibra
Account Program
$128-160k
AWS
GCP
Azure
Senior and Expert level
Remote from US
More information about location
Data intelligence cloud
Posted today
Data intelligence cloud
1001+ employees
B2BEnterpriseBig dataAnalyticsCloud Computing
Posted today
$128-160k
AWS
GCP
Azure
Senior and Expert level
Remote from US
More information about location
1001+ employees
B2BEnterpriseBig dataAnalyticsCloud Computing
Company mission
To change how organizations use data, so that they can change the world.
Role
Who you are
- 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar)
- Experience supporting U.S. federal government customers (civilian, DoD, or IC)
- Strong understanding of enterprise software, SaaS, or cloud-based solutions
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Experience working in regulated or high-security environments
- Excellent communication, organization, and stakeholder management skills
- Experience deploying enterprise solutions
- Knowledge of government hierarchy and operations
- Strong business insight and problem-solving skills with the ability to influence internal and external stakeholders at all levels
- Familiarity with compliance frameworks such as FedRAMP, NIST 800-53
- Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent
- Experience working with system integrators
- A solid technical background in data management
- Active or eligible U.S. Government security clearance
- Superb in communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships within government entities
- Fast learner with the ability to explain complex technical concepts to a variety of audiences
- Excellent in communication, organization, and stakeholder management skills
- Because this role supports the U.S. government business, it is required that this candidate be a U.S. citizen who resides on U.S. soil
What the job involves
- The Senior Account Program Manager (APM) serves as the strategic partner and relationship manager for Collibra Public Sectors’ Federal customers
- This role is integral to ensuring customer satisfaction, driving adoption, and delivering value from Collibra’s solutions while collaborating closely with our Services and other GTM teams to create a seamless and resilient customer journey
- This role directly influences retention, advocacy, and long-term account success
- In this role, you will bridge the gap between customer mission needs and our software solutions, coordinating the technical team towards delivering successful implementation, adoption, and value
- The APMs primary responsibility is to partner closely with sales, services, support, customer engineering, and product teams to proactively safeguard account health, revenue, and customer satisfaction, by proactively identifying and mitigating risk, preventing and managing escalations, and assessing customer health
- Relationship building and management
- Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners
- Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results
- Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals
- Support renewals and expansion by demonstrating technical value and best practices
- Understand customer mission objectives and map them to product capabilities
- Advocacy & operational readiness
- Provide guidance during onboarding, deployment, upgrades, and ongoing operations
- Coordinate technical discussions, architecture reviews, and solution design sessions
- Assist with documentation, technical presentations, and briefings for government stakeholders
- Coordinate product functionality and roadmap meetings between product customers and the customer
- Planning and Project Management
- Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives
- Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals
- Drive customer alignment on goals, success criteria, and acceptance milestones
- Track project progress and provide regular status updates to customers and internal leadership
- Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” in driving adoption of Collibra’s solutions
- Manage scope, risks, issues, and dependencies across multiple concurrent projects
- Deliver reports for customers as required based on business objectives
- Health Assessment and Risk Prevention
- Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance)
- Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization
- Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
- Advocate for customer needs internally, influencing product roadmap and prioritization
- Escalation Prevention & Management
- Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering
- Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements
- Be a customer advocate to ensure that escalations are resolved in a timely fashion
- Measures of success:
- Within the first 30 days:
- Understand your customers objectives and ongoing efforts
- Identify account risks and project blockers
- Attend account team meetings for assigned accounts
- Within the first 60 days:
- Develop a Success Plan for each assigned customer based on their objectives and ongoing efforts
- Develop a remediation plan for customers at risk collaborating with the sales and technical teams
- Participate in account team meetings for assigned accounts
- Identify key customer contacts at all levels
- Within the first 90 days:
- Begin to execute the Success Plan for each assigned customer
- Begin to execute the remediation plan for customers at risk collaborating with the sales and technical teams
- Lead account team meetings for assigned accounts
- Begin to develop a relationship with key customer contacts at all levels
Our take
Collibra wants to help firms understand data governance. As companies gather ever more data, Collibra helps them understand what data they have, who has access to it and how to move it through a workflow of data analysis tools.
Historically, large corporations have not thought much about the data they collect and how to use it. In this day and age, however, data is super valuable, so everyone wants to make the most of it, which has made businesses turn to products such as Collibra's. The company has secured many big-name clients, including T-Mobile, Lloyds Banking, and Equifax.
The company's growth has been helped by increasing data privacy legislation like GDPR, which means companies have a legal obligation to be in control of the data they're collecting and giving their employees access to. In 2022, the company was named an Innovation Summit Honoree by the Bank of America’s annual Technology Innovation Summit. It has continued to add new features and integrations to maintain its offering's premium status, including a new data marketplace, which provides a shopping-like experience from which users can access a company’s internal datasets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 8 rounds)
Nov 2021
$250m
SERIES G
Apr 2020
$112.5m
SERIES F
Total funding: $605.5m
Company benefits
- {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
- {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours.
- {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
- {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
- {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
- {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more.
- When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!
- Unlimited paid time off policy
- Work from home opportunities
Company HQ
Financial District, New York, NY
Leadership
Felix Van De Maele
(Co-Founder & CEO)Previously studied Computer Science and founded Collibra straight after university.
Pieter De Leenheer
(Co-Founder)CTO at 1upHealth. Started Collibra after completing a PhD in Computer Science. Also held the post of Professor of Computer Science at VU Amsterdam. Board Observer at Zenoptics.
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