Technical Support Engineer, Airbnb
API
More information about location
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 3+ years of experience in a similar customer-facing technical support role
- Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc
- Understanding of coding concepts and is familiar with programming languages, such as Java and JavaScript, and tools used across the industry such as GitHub repos and IDEs
- Understanding and writing complex SQL queries
- Strong technical troubleshooting and problem-solving skills
- Excellent communication skills, both written and verbal
- You enjoy puzzle-solving, tinkering, testing and experimenting with APIs
What the job involves
- The API Integrations team works closely with software engineers, product and commercial teams to offer technical advice to a growing community of diverse software partners
- This helps their businesses flourish and brings Hosts and guests closer to what matters most
- As an API Support Engineer on the API Integrations team, you will be the primary technical contact for our software partners worldwide
- Triage, prioritise, troubleshoot and/or escalate major issues reported by our software partners
- Use a wide variety of tools and logs to make informed decisions to quickly and effectively address software partners’ needs
- Provides emergency support to software partners during regular on-call rotations
- Liaise between software partners and Airbnb's software engineers, product teams, and other departments
- Carefully test, document, and help share updates about new API features and changes on the platform with our software partners
- Advocate for our software partners by influencing the product team and roadmap decisions based on their feedback and learnings
- Foster strong connections with our software partners to support their success on Airbnb
- Create and update user-facing documentation to improve clarity and relevance of content
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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