Solutions Consultant, Dotdigital
Omnichannel marketing automation platform
Open for applications
Omnichannel marketing automation platform
201-500 employees
Open for applications
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- You will be required to be a technical entrepreneur and be innovative in showing clients how the platforms can be configured to meet their needs
- You must be able to communicate effectively with different levels of stakeholders, giving them confidence that dotdigital is suitable for their needs
- 3+ years' experience in a Solution Engineer/Consultant/Architect Role
- Self-motivated and innovative with strong problem-solving skills
- Strong communication skills, written and verbal
- 3+ years' experience in data analysis (ETL, DB) and Business Analysis
- Create and articulate process diagrams, including flows and Use Case Diagrams (UML)
- 2+ years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs would be beneficial but not necessary
- Email marketing industry experience would be beneficial but not necessary
- Essential to intermediate knowledge of eCommerce & CRM Solutions (Magento/Salesforce/Shopify/Dynamics)
- Essential to intermediate knowledge of Office 365 Suite & Postman
What the job involves
- We're seeking a passionate Solution Consultant to help our clients get the most out of the dotdigital platform
- As a Solution Consultant, you would join our ever-growing Solutions Consultancy team
- Our Solutions Consultancy team collaborates and provides exclusive consultancy to our Sales and Customer Success teams to ensure we provide the best technical solutions for our client's needs
- Unlike other businesses, our Solutions Consultants don't just demo all day. Instead, our consultants focus on understanding clients' technical solutions to ensure long-term customer success
- Our Solutions Consultants have the right tools and knowledge to provide technical consultancy throughout the sales lifecycle and beyond
- We always go one step further and often build POCs to demonstrate our platform's capabilities
- Imagine a client seeking a unique, tailored solution
- Your skills in solutions analysis and documenting stakeholder requirements will ensure that our client's expectations are always exceeded
- As a liaison to internal, client and partner development teams, your role will shape these endless possibilities
- As a Solution Consultant, you will be expected to be a platform guru. Full training and support will be provided so you are ready to discuss extensive platform capabilities, including the API
- Every day is different for our Solution Consultants, who are continually growing and adapting
- We regularly have training days and are always looking to better ourselves
- We are incredibly passionate about advising and consulting to ensure all stakeholders have a positive experience
- Internally, we strive for personal development and support mindfulness and well-being from the outset
- Working closely with our Sales/Account Management, Custom Solutions and Professional Service teams, supporting them across the entire sales lifecycle
- Translating clients' and prospects' email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills
- Building of POCs in our platform to effectively demonstrate your solutions
- Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management
- Communicating confidently with individuals across our global business to gather information through both verbal and written communications
- Delivering presentations and online demonstrations to promote the dotdigital platform to prospects and clients
- Analysing and writing client requirements that our global Custom Technical Solutions team can use to create functional specifications
- Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs
- Providing new client technical briefings alongside the Project Managers for client onboarding
- Training new employees on the benefits and functionality of the platform
- Providing feedback to our Product team to help shape our products
Application process
- 15min Screening Call with Team Talent
- 1st Interview with EMEA Head of Consultancy
- 2nd Practical Interview with EMEA Head of Consultancy & EMEA Director of Professional Services
- Contact: Jay Ellard
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousands+ of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Wellbeing reward
- Paid Sick Leave
- Healthcare
- Medical Cashplan
- Paid Eye Tests
- Annual performance bonus or commission plan
- Loyalty reward
- Employee of the year
- Dotdollars rewards
- Referral schemes
- ShareBuy and ShareReward Schemes
- Dotdigital day
- Enhanced parental leave
- Volunteering
- Christmas holiday closedown
Company HQ
London, UK
Leadership
Simon Bird
(Co-Founder)Previously studied Computer Science at Royal Holloway, University of London. Co-Founded Dotdigital after graduating in 1999.
Tink Taylor
(Co-Founder & President)Since co-founding Dotdigital, became an Email Marketing Council Member for DMA in 2006 for 15 years. They have also been an E-communications Council Member for 6 years at IAB.
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