Director of Post Sale Operations, BuildOps
$137-185k
+ Equity Grant + Bonus
Management software for commercial contractors
Be an early applicant
Management software for commercial contractors
501-1000 employees
Be an early applicant
$137-185k
+ Equity Grant + Bonus
501-1000 employees
Company mission
To build the system that helps commercial contractors shape the future of the trades.
Role
Who you are
- 8+ years of experience in Customer Success, Revenue Operations, or related roles in B2B SaaS
- Experience in leadership roles supporting or leading Customer Success organizations
- Proven ability to build and operationalize frameworks for retention, capacity modeling, and post-sale metrics
- Strong analytical and technical foundation - Salesforce, Gainsight, and BI/reporting tools
- Exceptional stakeholder management skills; able to influence across functions without direct authority
- Experience guiding organizations through scale and transformation
What the job involves
- BuildOps is seeking an experienced Director, Post-Sale Operations to lead the planning, strategy, and insights that drive our Customer Success (CS) organization
- Reporting directly to the VP of Revenue Operations, this role will be responsible for building and optimizing the operational engine of Customer Success — developing processes, analyzing data, and delivering insights that translate into measurable improvements in retention, customer health, and revenue outcomes
- This leader will work cross-functionally with Support, Implementation, Sales, Finance, Product, and Enablement to ensure alignment, visibility, and a unified customer experience
- Partner closely with the VP of CS and RevOps to define and execute the operating model for the CS organization — including capacity frameworks, territory models, hand-offs, and escalation processes
- Lead strategic planning for CS — annual planning, segmentation, and coverage models — to ensure resources align with customer and business priorities
- Establish and manage the operating cadence for Customer Success, including leadership reviews, business performance reporting, and quarterly planning
- Develop and maintain key post-sale performance metrics, including customer health scoring, churn forecasting, and CSM productivity
- Partner with data and product analytics teams to enhance visibility into product usage, adoption, and value realization
- Provide data-driven insights for executive and board reporting, focusing on retention, risk mitigation, and expansion opportunities
- Own the CS tech stack strategy — including Gainsight, Salesforce, Gong, and related systems — ensuring tools are optimized for team effectiveness and reporting visibility
- Build frameworks for CSM activity tracking and capacity analytics to inform resourcing and identify optimizations
- Create manager-level dashboards for customer health, compliance, and expansion opportunities
- Work with Sales, Implementation and Support leaders to ensure seamless handoffs, shared visibility, and aligned customer experience metrics
- Partner with Finance and RevOps to deliver cohesive planning, forecasting, and reporting
- Collaborate with Product to ensure customer feedback, usage data, and churn insights directly inform roadmap and prioritization discussions
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on sub-contractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. Recently; the company secured new funding and cemented its status as a unicorn. This is a sure sign of investors' confidence in the company's vision and its potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$127m
SERIES C
May 2023
$50m
EARLY VC
Total funding: $225.8m
Company benefits
- Financial: Competitive base salary. Generous equity options. Performance bonuses for 95%+ employees. Bi- annual performance & compensation reviews. RRSP & 401k employee contribution plan.
- Health & Family: Health/dental/vision insurance as of Day 1. Paid parental leave. Life insurance + disability insurance. Employee Family Assistance Program (EAP).
- Other Perks: Flexible PTO. Home-office allowance. Hybrid flexibility. Access to awesome office spaces (in L A , Toronto, and Raleigh). Team retreats & off- sites.
Company HQ
Santa Monica, CA
Leadership
Alok Chanani
(Co-Founder & CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(CSO)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 23 more jobs at BuildOps