Customer Success Engineer, CyCognito
Plus performance-based commission structure
Cyber threat detection and risk management platform
Job no longer available
Cyber threat detection and risk management platform
101-200 employees
Job no longer available
Plus performance-based commission structure
101-200 employees
Company mission
CyCognito's mission is to empower all organizations to protect themselves from even the most sophisticated attackers through its cyber threat detection and risk assessment platform.
Role
Who you are
- 4+ years of experience in customer-facing role(s) ideally in a SaaS delivered model
- Experience in supporting multiple (complex) customer accounts
- Deep working knowledge and understanding of malware, exploits, operating systems.structures and their associated behavior
- Deep knowledge and experience in cybersecurity / intelligence / network security based tools and products including, but not limited to, SIEM systems, firewalls, IPSes, DNS, WAFs and cloud infrastructure
- Excellent communication skills, including English both written and oral
- Ability to solve problems, resourcefulness and independence
- Ability to manage multiple and complex projects, priorities and deadlines
- Experience and confidence in speaking in front of partners and major customers
- Located in US or Canada
Desirable
- Experience in working with early-stage SaaS startups
- Experience in external communications including speaking engagements at security trade shows, written security blogs, etc
What the job involves
- As a Customer Success Engineer (CSE) at CyCognito, you will be responsible for technical adoption and integration of our platform with our customers
- CSEs are technical experts with deep product knowledge that work with customers to support their efforts in adopting and integrating the CyCognito platform into their business and achieving their goals
- CSEs work closely and support the Customer Success Managers (CSMs) and their portfolio of customers
- Manage complex and diverse set of technical requirements across multiple customers
- Identify customers’ key technical requirements, including integration with specific workflows and processes associated with successful adoption of CyCognito platform
- Establish and build relationships with key technical customer teams and stakeholders
- Support the CSM team in successfully onboarding new customers as necessary
- Provide technical enablement of customer teams to help drive successful adoption
- Support regular cadence calls with CSM team as necessary to address technical issues
- Collaborate with Product and Engineering teams to relay customer feedback and influence (future) product roadmaps
- Support demonstrating and positioning of platform to encourage upsell and cross-sell opportunities within (existing) customer accounts
- Achieve/exceed renewal targets, churn targets and CSAT/NPS targets
Our take
Cyber attackers can cause huge damage to a business and they work fast, but identifying and resolving a cyber breach can take months. This is due to a lack of visibility and testing within a tech stack making it difficult for engineers to know where to focus their efforts, resulting in inefficient and time-consuming trial and error.
CyCognito provides a cyber threat detection and risk management platform for businesses, focussing on providing cybersecurity teams with full visibility into their entire extended IT ecosystem. The company differentiates itself with its approach to put users in the shoes of an attacker, allowing them to identify and prioritize high-risk security gaps and understand how to remediate them fast.
Whilst the company will face competition from a vast number of cybersecurity platforms, CyCognito stands out with its unique focus on IT stack visibility and risk prioritization. By focusing on these roots, the company claims to help businesses gain a more holistic understanding of its cybersecurity stack, understand what should take priority, and how to prevent future breaches. With more than $150 million in funding raised, its unique approach to cybersecurity appears to be paying off.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$100m
SERIES C
Jul 2020
$30m
SERIES B
Total funding: $153m
Company benefits
- Medical, Dental, and Vision Coverage
- 100% Paid Group Life and Disability Insurance (+Voluntary optional)
- Monthly health/wellness stipend
- 401K
- Flexible PTO (and yes, we take our time off!)
- Generous Equipment Budget
- Commuter Benefits and Parking
Company HQ
Downtown North, Palo Alto, CA
Articles
Leadership
Rob N. Gurzeev
(CEO)Experience as Intelligence & Security Specialist, R&D Group Lead, and CTO of Product Department for Unit 8200. Head of Offensive Security and R&D Department Lead for C4 from 2014 to 2017.
Dima Potekhin
(CTO)Experience as Co-founder of Metaqube. Co-founder of Epicycle Technologies from 2014 to 2016.
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