Senior Customer Success Manager, Cronofy
£60-80k
Salary in Euros and may vary in further locations
More information about location
Scheduling platform
Posted today
Scheduling platform
21-100 employees
Posted today
£60-80k
Salary in Euros and may vary in further locations
More information about location
21-100 employees
Company mission
To be the go-to scheduling infrastructure for high-performance companies globally.
Role
Who you are
- To thrive in this role, you’ll need to combine technical curiosity with a consultative mindset
- Strong commercial & consultative mindset
- An ability to guide customers through the customer lifecycle; from onboarding through activation and renewal. You build relationships naturally and are able to interact with different types of stakeholders and be their trusted advisor
- You have a consultative approach with customers. You know the product inside out and are able to map customer goals to technical solutions
- Technical aptitude. The people that use our product are developers and you will have conversations with stakeholders such as CTOs, VP of Product. We don't expect you to be a developer, but experience with technical products is essential
- A strong understanding of data such as product usage & customer health scores, using it to guide and prioritize customers
- Experience with contracting, driving NRR & Expansion
- As this role combines both technical aptitude and consultative skills, we are very open about your previous experience
- Perhaps you've been an Account Manager for a technical B2B SaaS product focused more on commercial aspects, and interested in moving into Success. Or maybe you are an Engineer who wants to expand and work with customers to make them successful with a technical product. Either way we’d love to hear from you
What the job involves
- This is an exciting hybrid role that blends Customer Success with Account Management
- You’ll own a portfolio of around ~100 customers, guiding them through the entire lifecycle, from onboarding and adoption to renewal and, where relevant, expansion
- Your success will be measured by customer retention and revenue growth across our SaaS accounts
- In practice, that means defining what success looks like for our customers, identifying risks early, and finding ways to better empower them whether that’s through data-driven insights or sharing best practices across accounts
- As someone closest to our customers, you’ll also act as their voice internally, advocating for their needs and ensuring their perspective shapes our decisions
- We’re looking for someone who can confidently advise customers on how our technology fits their use cases and act as a true evangelist for our solutions
- We don't expect to dive deep into technical detail with developers, but you should be comfortable discussing customer goals, how our APIs can support them, and when to bring in internal experts such as our Support Engineers for deeper scoping
- Most of your external conversations will be with senior stakeholders like VPs of Product or CTOs, you’ll play a key role in connecting their technical teams with ours
- You’ll be a relationship builder who ensures a smooth transition for our customers from sales to long-term success
- It’s essential that you develop a deep understanding of each customer’s goals and how they’re using our APIs, so you can provide the right guidance at every stage of their journey
- While most customers get started successfully with our documentation, some face challenges in driving adoption among their own end-users
- You’ll proactively reach out when you spot a risk, offering practical advice to help them improve engagement and realize full value, ultimately driving retention and NRR
- This role also includes an element of expansion and upselling
- Our APIs offer a wide range of capabilities from calendar sync to scheduling and many customers only use a portion of what’s available
- Part of your role will be uncovering additional ways customers can benefit from our platform
- We don’t believe in hard selling; we focus on understanding our customers’ objectives and helping them achieve more with Cronofy
- Beyond individual accounts, you’ll contribute to defining what success looks like for our SaaS Customers identifying key health indicators, common risks, and unmet needs
- This role reports to our Customer Success Manager and is part of the wider Sales team
- You’ll collaborate closely with the GTM team, as well as the Engineering, Product, and Support teams
- It’s a great fit if you take a consultative approach, enjoy building value-based relationships, and have experience with renewals and account growth
Application process
- A 30-minute screening call with our Head of Sales & Partnerships
- A 1-hour interview with our Head of Sales & Partnerships to explore your experience and approach
- A panel-based discussion with members of the GTM team, including a practical task and principle fit evaluation
Our take
Managing time should take minimal effort and consider an individual's life with complete respect for their privacy. Cronofy was founded with the intention of providing businesses with a secure and cutting-edge calendar API that meets these needs.
The company's edge comes from the fact that it can be used alongside Google Calendar and Apple Calendar, as well as Office 365, Outlook and Microsoft Exchange. This means that developers can work with just one API while building software.
Cronofy's direct competitors include big name companies such as Google and Apple, which have their own calendar APIs. However, the company's founders boast extensive startup experience, and they have successfully leveraged this to draw significant investment. Cronofy has managed to establish a high profile and secure reputation among businesses, and is in a strong position moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% female employees
Company
Funding (last 2 of 3 rounds)
May 2025
$19.9m
SEED
Jan 2016
$1.6m
SEED
Total funding: $21.6m
Company benefits
- Pension scheme matched at 5% (gross)
- 25 days holiday in addition to flexible national holidays. National holidays are added to your holiday allowance and can be taken any time (not just on that day)
- 5 personal development days per year to use for L&D, charitable causes or similar
- Private medical care with Bupa
- Medicash Proactive cash plan for dental, optical etc
- EAP - Employee Assistance Programme providing 24/7 mental health support
- Pleo card for work expenses, hardware, travel etc
- A flexible approach to working; remote, office or hybrid
- A principles driven culture that provides the framework for autonomous decision making and personal development
Company values
- Truth. Honesty is not just the right thing to do. Lies and half-truths can feel expedient in the short-term, but the freedom gained from confronting the truth is where high performance and trust comes from.
- When this baby hits 142kph... The magic happens when we operate at a speed that we can maintain long-term. We favor guidelines over rules and constantly prioritize value delivery without sacrificing the future.
- Back from the future. We immerse ourselves in the future. We continuously question and challenge norms in order to find better answers to the scheduling problems of today and tomorrow.
- Stop and look around once in a while. Knowledge work requires deep focus and mental energy. Social time together as well as away from work is critical to high performance and personal wellbeing.
- Zero in. We start with users and build our priorities around their jobs to be done. Our experiments are thoughtful and collaborative. Successes and failures are reviewed together so we're always improving.
Company HQ
The Lace Market, Nottingham, UK
Articles
Leadership
Adam Bird
(CEO)Adam is a highly technical and experienced technology entrepreneur with a passion for continuous improvement that pervades every aspect of his life. A lover of cycling and craft beer but he never really got on with having a beard for that hipster hat-trick.
Garry Shutler
(CTO)Garry has wide ranging experience as a tech leader including being lead developer at Zopa, the world’s oldest and Europe’s largest peer-to-peer lending service. He’s tackled many challenges that involve scale, highly sensitive data, and where a high degree of accuracy and high level of availability is paramount. He's a husband, father, cyclist, and avid proponent of the Oxford comma.
Diversity, Equity & Inclusion at Cronofy
- Cronofy exists to schedule everything for everyone. We can only achieve this goal when we strive to foster an inclusive working environment that inspires innovative thinking. We believe everyone at Cronofy should have equal opportunity to learn, create their best work, and grow in their careers.
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