Staff Product Manager, Headway
Benefits Platform
$215.9-254k
Therapist-by-insurance marketplace
Be an early applicant
Therapist-by-insurance marketplace
1001+ employees
Be an early applicant
$215.9-254k
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- Platform and ML experience: You have 6+ years building platforms that leverage ML for automated decision-making, preferably in healthcare, insurance, or adjacent risk domains
- Healthcare or insurance background: You understand the complexities of health insurance - from claims processing to benefits determination - and have built systems that improve billing accuracy or clean claims rates
- Technical depth: You're comfortable diving deep with engineering and data science teams on complex technical problems and can drive architectural decisions for scalable platforms
- Cross-functional leadership: You've led initiatives requiring difficult tradeoffs between accuracy, speed, and user experience, and can influence stakeholders across multiple teams
- Data-driven problem solving: You excel at analyzing complex datasets to identify root causes and drive systematic improvements to platform performance
What the job involves
- We're looking for a Staff Product Manager to own our benefits platform and drive insurance accuracy for Headway
- As the product manager for our Benefits Platform, you'll be responsible for building the engine that determines patient eligibility, benefits, and cost estimates
- You'll own the strategy to make insurance "wildly predictable" for patients and providers by evolving our platform from rules-based logic to ML-powered decision making
- Working with Engineering, Data, Ops and Payer teams, you'll tackle complex healthcare data interpretation challenges and build systems that process millions of eligibility determinations with high accuracy
- Own the benefits determination platform strategy and roadmap to achieve company goals for billing accuracy and collections loss reduction
- Build ML-powered systems that interpret complex insurance data and handle thousands of payer-specific edge cases
- Drive technical decisions on platform architecture, model deployment, and system scalability with engineering leadership
- Collaborate with Engineering and Data Science on developing models that improve benefits interpretation accuracy and confidence scoring
- Partner with Insurance Operations and Customer Care to understand manual intervention patterns and automate high-volume workflows.We're looking for a Staff Product Manager to own our benefits platform and drive insurance accuracy for Headway
- Partner with Insurance Operations and Customer Care to understand manual intervention patterns and automate high-volume workflows
Our take
1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.
Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company benefits
- Work from home opportunities
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(CEO)Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.
Salary benchmarks
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