Customer Reliability Engineer, Astronomer

• When you learn a new piece of technology, are you aiming not just for getting started but becoming the expert
• Do you listen to the plumber when they tell you what was wrong with the pipes
• Do you know how your router works
• Are you the kind of person who takes an MIT Opencourseware course and actually finishes it
• Then this role could be for you
• Motivation to learn
• Commitment to excellence
• Problem-solving and troubleshooting abilities
• Willingness to identify and own problems through the full lifecycle, from vague problem to delivered solution
• Excellent written and verbal communication for connecting with our customers over our ticketing system and through Zoom
• Demonstrable Linux familiarity
• 4 years of professional experience
• Experience with Kubernetes/Docker/Containers
• Experience with any major cloud provider (AWS, GCP, Azure)

Desirable

• The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service
• The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations
• As an infrastructure specialist within the team, you will learn to become an expert on the reliability of Kubernetes and the underlying cloud infrastructure on all 3 public clouds (AWS, Azure, and GCP)
• Our CRE team ensures production environments are available, predictable, and reliable for our customers
• You will create strong relationships with customers and help them achieve their reliability goals
• Learn and build expertise across several software engineering disciplines, including:
• Kubernetes
• Cloud engineering
• Cloud networking
• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more
• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow
• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
• Work directly with our customers’ data engineers, system admins, DevOps teams, and management
• Provide feedback from your experience that can shape the direction of Astronomer’s products
• Own the customer experience, working directly with customers to prioritize and solve issues and meet SLAs
• Participate remotely within a fully distributed team. Approximately 2-4 in-person events per year
• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day
• Participate in paid on-call rotation for weekend coverage