Business Operations Lead, Compass
$75.9-113.9k
5 days a week in office
Real estate technology platform
Job no longer available
Real estate technology platform
1001+ employees
Job no longer available
$75.9-113.9k
5 days a week in office
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- You have 5+ combined years of experience in consulting at a top-tier firm or in-house experience in a strategic/operations role
- You enjoy and excel in navigating a highly collaborative and highly matrixed environment
- You are highly proficient and comfortable working with spreadsheets and large data sets (PowerBI, Salesforce CRM experience a plus)
- You have top-notch stakeholder management and leadership skills, and the proven ability to drive results
- You are an excellent communicator and presenter, with an acute attention to detail, allowing you to think big, adapt quickly, and act fast
- You have strong problem-solving and analytical skills, capable of driving recommendations and decisions rooted in qualitative and quantitative data
- You thrive in a demanding, fast-paced environment
What the job involves
- As the Lead, Business Operations on our National Operations Team, you will play a critical role in shaping and executing our strategy and implementation plan for critical initiatives
- In this role, you will partner closely with leadership across the organization to drive cross-functional stakeholder alignment and end-to-end delivery of programs and solutions
- You will act as a thought partner and help our teams bridge strategy to execution
- You are a natural self-starter, excited to join a resourceful and solutions-oriented team in a fast-paced environment to build efficiency and scale, elevate the customer experience, and fuel Compass’ success
- Act as a key stakeholder and leader on the team, representing National Operations across the organization
- Own, track, and forecast net customer retention, a key input into company-wide revenue forecasting
- Program manage high-impact, strategic initiatives, guiding alignment with cross-functional stakeholders on operational decisions and influencing the long-term trajectory of the business
- Gather data-driven insights to inform key stakeholders of the financial and operational impact of potential business decisions
- Work collaboratively with our Data and Analytics, Accounting, Finance, and Regional Operations teams
- Foster a culture of partnership and create a feedback loop between national and regional teams by informing communication strategies, facilitating the sharing of best practices, and soliciting feedback
- Provide thought partnership and relevant subject matter expertise to inform strategy and execution
- Monitor progress against key success metrics and escalate concerns to ensure the right actions are taken to course correct
- Maintain confidentiality, as appropriate, regarding the work you are helping to lead
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2019
$370m
SERIES G
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Flexible Working
- Work From Home Opportunities
- Paid Vacation, Holidays, Sick Time
- Paid Parental, Marriage, and Recharge Leave
- Medical, Tele-Health, Dental and Vision Benefits
- 401(k) Plan
- Flexible Spending Accounts (FSAs)
- Commuter Program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet Insurance
Company HQ
Midtown Manhattan, New York, NY
Leadership
Robert Reffkin
(CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
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