Senior Investor Onboarding and Support Associate, Masterworks
$75-90k
Platform for art investment
Job no longer available
Platform for art investment
201-500 employees
Job no longer available
$75-90k
201-500 employees
Company mission
Masterworks' mission is to make art investable.
Role
Who you are
- You’re excited by the intersection of finance, technology, and art
- You want to help democratize access to alternative investments
- You thrive in a fast-paced, collaborative startup environment
- You value doing meaningful work that directly impacts investors and company growth
- 3–5+ years of experience in client service, onboarding, operations, or investor support (financial services preferred)
- Strong verbal and written communication skills — you make complex ideas simple and human
- Customer-first mindset with a passion for delivering white-glove service
- Bias to action, sound judgment, and ability to navigate ambiguity
- Collaborative and team-oriented approach
- High proficiency with CRM systems (HubSpot experience a plus)
- Interest in art, finance, or alternative investments
- Familiarity with regulated environments or investor accreditation (a plus)
What the job involves
- As Senior Investor Onboarding and Support Associate, you’ll be the first point of contact for investors, and a point person for the onboarding process, ensuring compliance, and setting the tone for an exceptional client experience
- You’ll also play a key role in supporting VIP investor success post-sale, building relationships that foster confidence and long-term engagement
- Welcome new investors to the platform and guide them through account setup, KYC verification, and documentation
- Coordinate across internal teams (Compliance, Advisory, Product, Finance) to ensure every account is activated smoothly and efficiently
- Maintain a deep understanding of our product and investment process to confidently address investor questions
- Build trusted relationships with VIP investors, proactively addressing questions and ensuring they feel supported beyond onboarding
- Act as the voice of the investor within Masterworks, surfacing insights and feedback that help improve the client experience
- Manage communications through CRM and ticketing systems, maintaining professionalism and attention to detail across all interactions
Our take
In the age of democratising access to financial platforms, Masterworks epitomises the trend through its platform, which breaks down the walls to art investment. Traditionally guarded by old institutions and reserved for the uber-rich, the company supplies a way for retail investors to access the space by pioneering the ‘fractionalising’ of art pieces.
Through Masterworks, SEC-qualified paintings by names like Banksy, Monet, and Picasso are portioned, allowing retailers to hold just a percentage of the piece via its platform. Having acquired over 100 assets, worth a total of hundreds of millions of dollars, the company has scaled well and remained agile as it capitalises on the ever-increasing popularity of alternative assets.
The company has also focussed on building out its technological capabilities. For instance, by leveraging proprietary data - acquired from becoming one of the most important buyers on the market - Masterworks believes it can deliver increased returns for its retail investors, adding further value to its platform that should attract and retain users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
160% employee growth in 12 months
Company
Funding (1 round)
Oct 2021
$110m
SERIES A
Total funding: $110m
Company benefits
- Paid time off for vacation, sick time, and corporate holidays
- 401k option
- Daily buffet style catered lunch with options for every diet
- Lunch & Learns - Featured guests and Masterworks leadership share their experiences
- Monthly happy hours
- Medical, dental, and vision coverage for all our full-time employees
Company HQ
World Trade Center, New York, NY
Leadership
Scott Lynn
(Founder & CEO)Founded Virtumundo which developed one of the first viral internet games. Went on to found and chair V2 Ventures, which invested in or acquired startups in the online advertising space. Also founded Payability, an eCommerce funding platform.
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