Account Manager, Retool

• The ideal candidate is passionate about sales, driven to hit targets, and committed to exceptional customer service
• You’ll thrive in this role if you love building meaningful, long-lasting relationships that drive our business forward!
• Professional experience in a sales or customer service role in the growth space (0-100 employees)
• Consistent track record of hitting and exceeding quotas for new and expansion business
• Ability to conduct discovery calls to identify opportunities and build a pipeline
• Strong multitasking and organizational skills
• Excellent written and verbal communication skills
• Demonstrated ability to position proposals, negotiate terms, and close deals

Desirable

• At Retool, client relationships are our top priority. We're seeking a dedicated and personable account manager to maintain client accounts, ensure customers derive value, manage renewals, identify expansion opportunities, and serve as their primary point of contact
• Close net new revenue through customer expansion and cross-selling new Retool products
• Execute successful contract renewals
• Drive quality pipeline growth with new products, application use cases, product updates, and marketing-driven events
• Understand our customer use cases and their business initiatives to optimize Retool usage and introduce new use case ideas
• Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology (MEDDPICC, Value Based selling)
• Evaluate core usage trends, articulate Retool's impact, and provide strategic recommendations during account reviews
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations with clear communication skills and reliable follow-ups
• As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal