Senior Governance, Risk, and Compliance Specialist, Glia
AI-based customer service platform
Be an early applicant
AI-based customer service platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- 6+ years of experience in Information Security, Governance Risk & Compliance (GRC), Audit, or Risk Management
- Strong hands-on experience with frameworks such as SOC 2, PCI DSS, GDPR, HIPAA/HITECH
- Proven experience owning and leading audits and compliance initiatives
- Experience working with cloud-based and distributed systems (preferably AWS)
- Strong project and stakeholder management skills, with the ability to manage multiple concurrent initiatives
- Strong analytical and problem-solving skills, with a solution-oriented mindset
- Ability to translate complex security and compliance concepts into clear documentation and business-friendly language
- Strong communication skills with experience engaging both technical teams and external stakeholders
- High level of curiosity, adaptability, and proactive ownership in navigating evolving security challenges
- Excellent written and spoken English
What the job involves
- We’re looking for a Senior GRC Specialist to play a critical role in maintaining, enhancing, and scaling our control environment
- This position is key to strengthening our security compliance posture, increasing customer trust, and enabling company growth
- You will operate as a senior member of the Information Security & Compliance team, owning compliance initiatives end-to-end, leading audits, and acting as a trusted partner to both internal teams and external stakeholders
- Own and lead compliance programs and audit processes (SOC 2, PCI DSS, GDPR, HIPAA/HITECH) from planning through successful completion
- Drive evidence collection, documentation, and audit readiness, ensuring high-quality and timely delivery
- Act as a primary point of contact for external auditors, customers, and prospects on security and compliance matters
- Lead security discussions with enterprise customers, including deep-dive reviews and security questionnaires
- Oversee internal and external assessments across systems, services, and teams
- Own and evolve the Third-Party Risk Management program, managing and monitoring the security compliance of vendors and partners
- Maintain, enhance, and scale security controls and compliance processes across the organization
- Partner with engineering and product teams to translate compliance requirements into practical implementations
- Track and drive remediation efforts, ensuring accountability and timely resolution
- Produce and present audit and compliance reports to internal stakeholders and leadership
- Act as a strategic advisor by promoting security awareness and staying ahead of evolving regulatory and compliance trends
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company HQ
Flatiron District, New York, NY
Leadership
Justin DiPietro
(Co-Founder & CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(Co-Founder & CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(Co-Founder & CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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