Product Support Engineer, Tulip Interfaces
United States
+ equity
2-5 days a week in office (Somerville, MA)
Global operations management platform
Be an early applicant
Global operations management platform
201-500 employees
Be an early applicant
+ equity
2-5 days a week in office (Somerville, MA)
201-500 employees
Company mission
To democratize technology and empower those closest to operations to solve problems.
Role
Who you are
- You are genuine, humble, and curious
- You are excited about being part of successful start-up and building processes
- You are process oriented, know how to stay organized, and want the autonomy to drive your own work
- You are comfortable working with customers through multiple forms of communication including chat services and web calls
- You are curious and excited to learn about new and old technologies powering a modern factory
- Experience with Tier 2 and/or 3 level IT support would be a plus
- Exceptional communication skills, written and oral
- Collaborative team player who can partner with and manage multiple teams to resolve issues
- Familiarity with SQL queries and HTTP get/post requests
- Experience in manufacturing or process engineering and either a finished apprenticeship or a Bachelor's degree in the field of engineering or computer science
- Fluent in English; German, French, Spanish, or Italian fluency is a plus
What the job involves
- Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries
- Educate customers on the product, usage, and features
- Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed
- Manage Support workload to provide visibility to issues and resolution status
- Continuously improve the internal support processes and tools
- Process business and technical information for customers and provide feedback for the developer teams
- Contribute content to and help maintain the Tulip Library
- Key Collaborators: Application Engineering, Customer Solutions, Customer Success Software engineering (multiple sub-teams as applicable), Hardware engineering
Our take
Tulip’s frontline operations platform is a connected data and process management tool that lets manufacturers create their own visual and interactive apps that connect with machines, tools, sensors, people and the systems used in a production or logistics process in a physical location.
Tulip gives frontline engineers the ability to address their own shop floor needs, guiding workflows and adapting the apps as things change or improvements are made. Customers only pay for the stations they need, driving better cost efficiencies and the ability to start small and scale up. Its no-code platform and powerful integrations allow connection to new and legacy machinery as well as leveraging the Internet of Things. This has attracted partnerships with the likes of Microsoft and AWS.
Tulip wants to be a next generation leader in frontline operations that currently represents a $150B market opportunity. The company's next steps include further expansion into small and medium enterprise businesses in Europe, the Middle East, Africa and Asia as well as significantly increasing its head count to support growth as the low/no code platform marketplace is tipped to hit $45 billion by 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2021
$100m
SERIES C
Sep 2019
$39.5m
SERIES B
Total funding: $170.9m
Company benefits
- Have a direct impact on product and culture
- Flexible work and unlimited vacation policy, virtual company events and happy hours
- Commuter benefits, a work-from-home stipend, fitness subsidies
- Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
- Parental Leave, 401K & Life Insurance
- Parents@Tulip, Hey Lady, Allies@Tulip and more
Company values
- Behind every product is a person - At Tulip, we’re using technology to empower the people who build our world. We created the first Frontline Operations Platform to empower those closest to their operations to bring digital transformation to their facilities
- Always be growing - We strive to foster an environment that celebrates growth mindset and where everyone can teach and learn from each other. We believe building a great team means supporting our employees in their professional and personal growth
- Get it done - Tulipians are highly motivated, passionate, and hard-working. To build extraordinary products as a team, we must deliver extraordinary results as individuals. This requires the courage to iterate openly, make mistakes, overcome challenges and drive towards solutions
Company HQ
Assembly Square, Somerville, MA
Articles
Leadership
Natan Linder
(CEO)They served in the IDF as a System Engineer for 3 years before working as a Software Engineer for 4 years. They worked at Samsung, Formlabs, MIT Media Lab, and RightHand Robotics before co-founding Tulip in September 2014.
Rony Kubat
(CTO)Having taken a Ph.D. in Computer Science at MIT, they started working at MIT Media Lab in 2012. They have served as CTO of Tulip since 2014, alongside being a Media Lab Research Affiliate.
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