Principal Product Specialist, BloomReach

$149-182.9k

Plus a company performance bonus

SQL

AWS

Java

Cassandra

Kibana

Redshift

Spring

Grafana

Datadog

Senior and Expert level

San Francisco Bay Area

Remote from US

Helps companies improve customer experience

Job no longer available

Helps companies improve customer experience

501-1000 employees

B2BArtificial IntelligenceEnterpriseInternal toolsAnalytics

Job no longer available

$149-182.9k

Plus a company performance bonus

SQL

AWS

Java

Cassandra

Kibana

Redshift

Spring

Grafana

Datadog

Senior and Expert level

San Francisco Bay Area

Remote from US

501-1000 employees

B2BArtificial IntelligenceEnterpriseInternal toolsAnalytics

Company mission

Bloomreach's mission is to power magical and measurable digital experiences for people and enterprises around the world.

Job

Company

Role

Who you are

Bachelor or foreign equivalent in Electronics Engineering, Computer Science, Information Systems or related field
6 years progressive experience as Lead Solution Engineer, Associate System Analyst, Software Engineer or related occupation
Must have at least 1 year of prior work experience in each of the following:
AI/ML modeling and tuning
IAM, AWS, Grafana, Sumologic, Datadog, Nexla, Qubole, SOLR, Blazemeter, Kibana, Auth0 or A/B testing
Core Java and Java libraries and frameworks
RESTful Web Services and API regex
Database querying including SQL, Big Query, Cassandra and Amazon Redshift
Working with integration patterns and frameworks including Apache Camel and Spring Integration

What the job involves

Oversee technical support of company customers by field engineers/technicians who are diagnosing, troubleshooting, or repairing systems/applications
Serve as a product expert for proprietary AI/ML based Discovery product
Provide strategic consulting to enterprise customers on processes including integration, site optimization and AI tuning
Recognize customer specific needs and make recommendations
Algorithmically, analyze trends and patterns in cases and customer feedback on an ongoing basis to address customer pain points proactively
Prepare and conduct regular meetings to review business needs and taking corrective actions
Collaborate with engineering and product teams to drive issue resolution
Collaborate with our Digital Experience Manager to craft winning strategies
Perform root cause analysis of issues and help customers get the most out of the Bloomreach Discovery software
Communicate complex technical issues via email and in person
Take ownership of customer issues reported and see problems through to resolution

Our take

Bloomreach believes that velocity comes from the ability to adapt quickly to the next touch points, channels, and expectations. They designed their AI-driven search and merchandising tools (brSM), next-gen content management system (brXM), and digital experience platform (brX) to be the most flexible on the market.

Bloomreach's aim is to solve everyday frustrations for marketers, developers, and eCommerce professionals, as well as the deeper technology issues sitting at a company's digital core, so that businesses can deliver a fantastic digital experience to every visitor.

Recognised by leading analyst firms, Bloomreach is a Leader in the Gartner Magic Quadrant for Web Content Management (WCM), a Strong Performer in the Forrester Wave for WCM, and a Visionary in the Gartner Magic Quadrant for Digital Experience Platforms (DXP).

Bloomreach has hundreds of large and medium enterprise customers, including Neiman Marcus, Staples, REI, Mailchimp, FC Bayern München, and the UK’s NHS Digital. In early 2023, it further exemplified its savvy approach to marketing by integrating ChatGPT capabilities into its Bloomreach Engagement platform. This expansion of ML/AI solutions will help Bloomreach's clients in their campaign scaling and customer reach.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

28% female employees

10% employee growth in 12 months

Glassdoor (4.5)

Company

Funding (last 2 of 6 rounds)

Feb 2022

$175m

GROWTH EQUITY VC

Jan 2021

$150m

GROWTH EQUITY VC

Total funding: $422m

Company benefits

Unlimited paid time off policy
Work from home opportunities
Health Care including medical, dental, and vision insurance
401k Plan with employer contribution

Company HQ

Mountain View, CA

Leadership

Raj De Datta

(CEO)

Started his career working as an Analyst at investment bank Lazard. Previously worked as a Director of Product Marketing at Cisco

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