Senior Manager of IT Operations & Security, Element Science

• The ideal candidate is a strategic thinker and an operational expert ready to ensure our technology services are reliable, scalable, and secure
• The employee will sit for long periods of time during travel to and from our two Bay Area offices (Redwood City and San Francisco)
• The employee will walk frequently within our facilities
• The employee will be required to crouch, kneel, stoop, balance, and reach
• The employee shall be able to lift up to 40 lbs
• Specific vision abilities required by this job include color vision, near and far vision, and depth perception
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience: 7+ years of progressive, hands-on IT experience, with a clear focus on infrastructure and systems administration
• Leadership: 2-5 years of experience in a management or lead role, with a demonstrated ability to build, mentor, and scale technical teams
• Demonstrated experience leading and executing IT infrastructure projects such as cloud migrations, network upgrades, and new system implementations (e.g., SSO, MDM, EDR)
• Expert knowledge of Windows and Mac operating systems in a corporate environment
• Strong, hands-on experience with network management, including TCP/IP, DNS, DHCP, and managing security appliances (e.g., firewalls)
• Proficiency with cloud and SaaS platforms such as Google Workspace, Box, Microsoft, Slack,Jira,AWS, or Azure
• Proven experience managing operational security functions, including incident response, vulnerability management, and security tool administration
• Solid understanding of information security frameworks and compliance requirements (e.g., NIST, HIPAA)
• Excellent leadership, communication, and presentation skills
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
• A strategic mindset with a passion for continuous improvement and process optimization

Desirable

• The Senior Manager of IT Operations & Security is a key leadership role responsible for building, managing, and scaling Element Science's IT infrastructure, daily operations, and security posture
• You will oversee all aspects of our corporate IT environment, from end-user support to the hands-on implementation of foundational systems
• This is a hands-on leadership role where you will not only manage existing systems but also lead and execute the implementation of new IT and security infrastructure (e.g. , SSO, MDM, EDR, cloud migrations) to support our rapid growth
• Lead and manage all aspects of IT operations, including help desk services, network infrastructure, and system administration for our hybrid cloud/on-prem environment
• Lead and execute critical infrastructure projects, including network upgrades, cloud migrations (AWS/Azure), and the implementation of new enterprise systems
• Develop and implement a scalable IT operations framework, including ticketing systems, SLAs, and performance metrics to ensure exceptional service delivery
• Perform hands-on management and troubleshooting of the IT environment to ensure high availability and performance
• Manage the IT vendor relationships, and technology procurement to ensure cost-effective and strategic investments
• Take ownership of the company's operational security posture by designing, implementing, and managing security tools and systems, including SSO, MDM, EDR, firewalls, endpoint protection, and vulnerability management
• Lead the IT response to security incidents, conduct root cause analysis, and implement corrective actions to prevent recurrence
• Partner with cross-functional teams to ensure IT systems and processes are compliant with regulatory requirements such as HIPAA and 21 CFR Part 11
• Implement and enforce IT security policies, procedures, and best practices across the organization
• Operate as a hands-on leader, mentoring team members while establishing the operational foundation for the department
• As the company scales, recruit, hire, and develop a high-performing team of IT professionals
• Develop and execute a long-term IT Operations roadmap that aligns with business goals, focusing on scalability, automation, and continuous improvement
• Stay current with emerging technologies and industry trends to inform strategic recommendations and drive innovation