Manager of Product Operations, Windfall

• Bachelor's degree or similar experience in computer science, data analysis, or engineering
• 5 years of professional work experience or applicable analytics internships
• Management experience with a team of meeting deadlines and working through project management software
• Collaborative team-focused attitude with a strong desire to advance the product and learn new things
• Advanced SQL and Python
• Hands-on experience working with large data files via command line
• A fierce sense of ownership and responsibility in one’s work and a desire to cultivate the team's ownership
• You are a self-starter that anticipates requests and doesn’t need a lot of oversight
• Impeccable attention to detail. We take pride in the details!

Desirable

• The Product Operations Manager reports directly to the VP of Product at Windfall's San Francisco headquarters
• Specifically, this team is a "player/coach" role where you will be responsible for your own work but also manage a small team of Product Operation Analysts
• You will work closely with our engineering, data science, and customer success teams
• You will play a key role in streamlining internal processes, creating analysis, and communicating findings to both internal and external stakeholders in slide decks that you construct
• This role will give you an opportunity to advance your management and analytical skills
• Working alongside an incredibly talented team of Analysts, Data Scientists, and Engineers, you’ll work on projects to provide impactful insights to the most advanced non-profit and commercial companies in the US
• Your insights will help non-profits exceed their donation goals, and commercial companies achieve higher ROI on their marketing spend
• We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust
• Actively managing a team of Product Operation Analysts and ensuring that work meets high standards, quality, and accuracy
• Managing upwards to ensure alignment and cohesion of project plans and cross-functional initiatives
• Aggregating data from several sources to generate accurate analysis for your own individual contributor work
• Generating visualizations leveraging different technologies to be included in slide decks and dashboards and auditing the work of the team
• Constructing slide decks from inception to effectively communicate results to various internal & external stakeholders
• Performing focused research on US households to help validate our model and dataset
• Gathering training data that will help us improve Windfall’s data asset
• Creating custom segments for our customers based on different heuristics
• Standardizing and transforming customer data in numerous formats for internal processing