Strategic Insights Analyst, Palo Alto Networks
Global Customer Services
$146-235.5k
More information about location
Office located in Santa Clara, CA
Leading cybersecurity protections and software platform
Be an early applicant
Leading cybersecurity protections and software platform
1001+ employees
Be an early applicant
$146-235.5k
More information about location
Office located in Santa Clara, CA
1001+ employees
Company mission
To be the cybersecurity partner of choice, protecting our digital way of life.
Role
Who you are
- Ultimately, and asserting with data, you should be able to provide recommendations to help eliminate cases, drive backlog down, improve TTR, drive to improve escalation management processes etc
- 10+ years experience in Analytics, within the relevant domains of customer service, product, social networks, etc
- 8+ years experience in SQL databases or expert-level SQL coding/querying skills
- Experience with data visualization and business intelligence tools or packages (Tableau, Qlikview, Looker, etc)
- 7+ years experience with visualization design including dashboards, executive and operational, or front end visualizations
- Operational knowledge of Technical Support at a global scale
- Excellent analytical and problem solving skills, combined with strong business judgment and an ability to present analysis in a clear and compelling manner
- Data manipulation and transformation skills
- Experience with CRM systems, eg. Salesforce
- Cloud technologies (AWS, Azure, etc.) a plus
- Bachelor's degree (statistics, computer science, predictive analytics, or math preferred)
What the job involves
- Palo Alto Networks is now looking for a data professional for the role of Strategic Insights Analyst
- You will use your business acumen and technical knowledge to develop and deliver Business Intelligence and Analytics solutions for your internal customers, and you will work with the Business to understand their changing requirements and measure impacts of those changes
- As a part of the Support Operations team within Global Customer Services, you'll be using data to help influence the Business in making informed decisions
- You will build data visualizations to automate reporting to meet the needs of the business
- . The expectation is that you will be able to pull the data together into striking and informative presentations, while adding commentary around trends, conclusions and adding your perspective to addressing key challenges as you assert with data
- You will also be introducing data science capabilities into the Customer Support function and come up with new innovative predictive and actionable use cases to create business value with the help of the data
- You will have the opportunity to collaborate with our internal data science community to share knowledge and best practices from different business functions
- Business Insights: You take large complex data sets and synthesize into key findings and actionable insights for our executive team
- Strategic Reporting: Leverage your deep understanding of our Support process and systems, to inspect the Support business. Develop reporting cadence and share with the executive team to drive insights into our business performance against our strategic objectives
- Stakeholder Management: Present insights, progress, and recommendations to diverse stakeholders, including senior leadership, managers, and team members, ensuring alignment with business goals and priorities
- Ownership & Agility: Demonstrate a high level of initiative and ownership in driving goals and adapting to evolving business priorities. Take end-to-end responsibility for initiatives, from identifying business needs to implementing effective solutions
- System & Tool Proficiency: Develop a deep understanding of key business systems such as Salesforce (SFDC), Genesys, and Tableau. Learn and support system workflows, case handling processes, and KPIs relevant to support functions
- Continuous Learning: Stay up-to-date with relevant system and business changes. Quickly learn new tools and systems (e.g., Asana, JIRA) to effectively contribute to business insights
- Partner with business stakeholders to understand, document and leverage data to generate insights, provide trending, and recommendations to the Business
- Working with your stakeholders, identify requirements for developing appropriate business analysis and reporting applications
- Develop rich, interactive, visually striking graphics and data visualizations of large amounts of data to help our stakeholders that demonstrate trends and enable swift decision making
- Synthesize complex data sets into executive ready deliverables
- Create groundbreaking predictive models to give actionable recommendations to your internal clients on how to best drive their business with the help of the data
- Develop ad-hoc reporting and provide analytics services to support business decision making processes
- Provide documentation materials and training activities related to the BI tools and applications created
Our take
With cyber threats evolving at lightening speed, businesses need robust solutions to protect their data and infrastructure. And the global cybersecurity market is projected to grow significantly, driven by increasing cyberattacks and the adoption of digital transformation initiatives. Because of this, companies are seeking security platforms that can address these challenges efficiently.
That's where Palo Alto Networks steps in, a frontrunner in the cybersecurity arena. It offers a suite of AI-powered security solutions designed to safeguard enterprises across various sectors. Its platforms, such as Cortex XSIAM and Prisma AIRS, integrate advanced threat detection, zero trust architecture, and real-time response capabilities so organizations are ready to manage and mitigate risks.
Its leadership is evident too, with impressive growth and strategic partnerships. Recently the company surpassed $1.5M in sales through the Google Cloud Marketplace, highlighting the demand for its innovative security solutions. Additionally, a collaboration with AT&T aims to enhance cybersecurity offerings, further solidifying its position in the market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2022
$34m
SERIES A
May 2022
$11m
SEED
Total funding: $45m
Company benefits
- Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
- Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
- Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
- Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
- Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
- Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day. Life at Palo Alto Network
Company HQ
Santa Clara, CA
Leadership
Nikesh Arora
(CEO & Chairman)Previously the President and COO at SoftBank, CBO at Google, and CMO at T-Mobile.
Nir Zuk
(Founder & CTO)Previously CTO at NetScreen Technologies, which was acquired by Juniper Neworks in 2004. They also co-founded OneSecure where they served as CTO and was the Principal Engineer at Check Point Software Technologies.
Lee Klarich
(CPO)Initially joined Palo Alto in 2006 as the EVP of Product Management and became CPO in 2018. Prior to this, they were the Director of Product Management at Juniper Networks and a Product Line Manager at NetScreen Technologies.
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