Technical Account Manager, Gravitee.io

• Professionally bi-lingual in French and English
• 5+ years of demonstrated experience handling customers of all sizes
• Professional Services functions in a fast-paced Software/SaaS company
• Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
• Excellent communication skills and an ability to concisely explain complex technical issues and solutions
• Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
• Ability to travel when required to meet with your accounts

Desirable

• We are currently recruiting for an experienced Technical Account Manager to join our growing business
• In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies
• The TAM will serve as the technical champion for all of our customers
• Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment
• The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges
• This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells
• You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful
• This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives
• You will report to the Chief Customer Officer (CCO)
• Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
• Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
• Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
• Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
• Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
• Understand, advocate, and document customer’s use case, architecture, and roadmap
• Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
• Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted