Customer Success Manager, Leap Tools

SMB, North America

CA$45-65k

If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation.

Salesforce

Google Workspace

Junior and Mid level

Remote from Canada

AR visualisation platform

Be an early applicant

AR visualisation platform

101-200 employees

B2BAugmented RealityComputer VisionSaaS

Be an early applicant

CA$45-65k

If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation.

Salesforce

Google Workspace

Junior and Mid level

Remote from Canada

101-200 employees

B2BAugmented RealityComputer VisionSaaS

Company mission

To revolutionise the retail experience and advance the frontiers of computer vision technology.

Job

Company

Role

Who you are

You take pride in exceeding expectations. You uncover needs by listening closely and asking perceptive questions
You also love technology. Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor
You are not afraid to convince someone to change their mind and you recognize when you need to change yours
You are excited to take on new challenges and be part of something small that is growing into something big
You have at least 1-2 years of experience in a B2B Customer Success role
Direct experience managing a book of business
You can quickly get familiar with and prioritize technically complex processes and tasks
You are professional and comfortable engaging C-suite executives
You can manage tight deadlines
You are comfortable using Google Workspace and Salesforce
You have excellent communication skills, both written and verbal
You are well-organized and able to manage multiple competing priorities at all times
Experience in SaaS is mandatory
English language proficiency
Bonus: Fluency in French or Spanish
We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent

What the job involves

Manage the post-onboarding customer lifecycle for a book of SMB customers
Be responsible for key metrics such as Customer Health, Retention, and Expansion
Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
Engage and share learnings across the wider Customer Success team
Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
Maintain impeccable records in Customer Success software
Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Application process

Now: You upload your resume and complete a brief questionnaire
Step 1: We arrange a video call with you to assess your abilities
Step 2: Complete a take-home assessment
Step 3: You attend the second video interview soon after
Step 4: You attend a third interview
Step 5: You meet one of the Founders
Step 6: You receive an offer

Our take

Leap Tools is an AR visualisation platform that helps retail customers visualise the products they want to buy within their own homes. Using augmented reality, it purports to increase eCommerce conversion rates by five times and increase web transactions by 10%.

Through its visualisation app Roomvo, Leap Tools can show what products - mainly homeware and furniture - will look like alongside people's other possessions. The idea is to turn potential customers into real customers because they don't have to rely on their imagination.

This simple solution solves a leading problem in eCommerce at a time when the majority of all shopping journeys begin, if not end, online. Leap Tools made its way onto Deloitte’s Fast 500 and Fast 50 for Canada in 2022, indicating a real interest in the product visualization software.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (4.1)

Company

Company HQ

Yorkville, Toronto, ON

Leadership

Pawel Rajszel

(CEO)

Also Co-Founder of Roomvo app.

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