Employee Relations Case Manager, Just Eat Takeaway.com
FTC 18 Months
2-5 days a week in office
Global online food, grocery and retail delivery marketplace
Open for applications
Global online food, grocery and retail delivery marketplace
1001+ employees
Open for applications
2-5 days a week in office
1001+ employees
Company mission
Empowering everyday convenience.
Role
Who you are
- Post secondary education in Human Resources (Business), or Psychology preferred
- 2-3+ years HR Experience, or 3+ years of leadership experience with proven HR responsibilities
- Proven ability to research and apply employment standards and labour laws
- Experience managing internal investigations and whistleblower cases
- Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies
- Strong experience in guiding managers on employment-related actions, including terminations and adherence to standards
- Effective collaboration skills with People Services teams for case validation and escalation management
- Strong partnership capabilities with Works Councils and on employee-related matters and escalations
- Attention to detail in ensuring consistency and accuracy of information in HR Systems
- Promote positive culture, support leaders, maintain timelines for satisfaction
- German and English language skills are essential
- Experience with WorkDay desirable
What the job involves
- As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, attendance management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes
- You will manage and foster positive relationships between employees and the
- Organisation, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the German context. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment
- Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations
- Responding to employee inquiries through the People Service Portal (JIRA system) and other channels, identifying needs, and escalating issues, as the needs arise
- Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction
- Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures
- Manage internal People policies and update policies to reflect localisation requirements
- Internal investigations for local cases and whistleblower cases
- Establish meaningful relationships and communication within the People Services teams and between teams across departments assigned
- Collaborating closely with the legal teams to validate and escalate cases when appropriate
- Collaborate with HR Business Partners to provide comprehensive employee support
- Guide managers (with different levels) on disciplinary and non-disciplinary actions, terminations, and employment standards; support with documentation and best practices
- Develop business acumen for departmental support
Our take
Just Eat Takeaway, born from the merger of Just Eat and the Dutch-born Takeaway.com, stands as a formidable force in the realm of food delivery. Surpassing expectations, this union has made way for the world's largest online food delivery entity outside of China. Bolstering its stature further, the company made a significant move in 2021 by venturing into the US market through the acquisition of Grubhub, solidifying its position as a major player in the industry.
However, amidst its successes, Just Eat Takeaway faces competition from competitors like Uber Eats and Deliveroo. While it dominates the UK market, its global revenue pales in comparison its its rivals, such as Delivery Hero and DoorDash. Nonetheless, the company's established stronghold in one of the world's largest food delivery markets offers a degree of stability amid the fluctuating demands of customers witnessed in recent years.
To stay in the game, Just Eat Takeaway has grown to operate across 17 countries and 356,000 partners, via acquisitions and organic growth. It's also entered the grocery and retail delivery market alongside its primary restaurant delivery service. Though one of the last to venture into the grocery delivery sector, it has secured a partnership with the Co-Op, indicating a proactive approach to the market. Furthermore, the company continues to carve out its niche by offering exclusive services, such as being the sole courier for Domino's Pizza in the UK and Ireland, adding unique value to its offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2014
$82.7m
SERIES B
Jan 2012
$14.8m
SERIES A
Total funding: $97.4m
Company benefits
- Leisure and Lifestyle These benefits are designed to help you make the most of your time and enjoy everyday life: Generous annual leave entitlement | An additional day off to celebrate your birthday - take it whenever suits you | Flexibility to buy or sell holiday days (within an annual limit) | Monthly meal allowance to enjoy food at work or at home | Access to discounts, cashback offers and savings via an employee portal
- Protecting the Future These benefits are designed to give you and your loved ones peace of mind: Life insurance cover from your first day of employment | Income protection support if you're unable to work due to long-term illness or injury | Pension scheme with company contributions and the flexibility to increase your own contributions
- Health and Wellbeing Helping you stay physically and mentally healthy: Private medical insurance options, depending on your role and location | Enhanced family leave for maternity, adoption, paternity, and shared parental leave | Annual eye care benefits, including eye tests and financial support for glasses | Confidential Employee Assistance Programme (EAP) | Office perks including healthy snacks and drinks | Mental health support, including on-site coaching and access to wellness platforms
Company values
- Lead: We’re proud to be a global leader in the online food and retail delivery market. Not just in choice and order numbers, but also by creating innovative and sustainable solutions
- Deliver: We deliver more than just fantastic food and goods, both to our customers and ourselves. We work together to ensure success and grow our business
- Care: We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives
Company HQ
Eastern Docklands, Amsterdam, Netherlands
Articles
Leadership
Jitse Groen
(CEO)Originally the founder of Takeaway.com, prior to the company's 2020 merger with Just Eat. Previously served as CEO for GRIB BV.
Salary benchmarks
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Diversity, Equity & Inclusion at Just Eat Takeaway.com
- With a global presence in 17 markets and employees from over 100 nationalities, our inclusive company culture is central to everything we do and we are comÂmitÂted to livÂing our valÂues to creÂate a place in which everyone feels they truÂly belong.
- We want to encourage everyone to step into each other's world and to embrace new perspectives, continue to inspire innovation and, ultimately, to gain valuable insights that creates a sense of belonging and help grow our global business.
- ​​​​​​​Our Communities are the heart of our culture. They are employee-led advocacy groups supported by company resources and budget, driving inclusion and diversity through collaboration on internal communications, organising and sponsoring events, and empowering allyship.
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