Employee Relations Case Manager, Just Eat Takeaway.com
FTC 18 Months
2-3 days a week in office
Food delivery platform
Be an early applicant
Food delivery platform
1001+ employees
Be an early applicant
2-3 days a week in office
1001+ employees
Company mission
To make food discovery exciting for everyone.
Role
Who you are
- Post secondary education in Human Resources (Business), or Psychology preferred
- 2-3+ years HR Experience, or 3+ years of leadership experience with proven HR responsibilities
- Proven ability to research and apply employment standards and labour laws
- Experience managing internal investigations and whistleblower cases
- Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies
- Strong experience in guiding managers on employment-related actions, including terminations and adherence to standards
- Effective collaboration skills with People Services teams for case validation and escalation management
- Strong partnership capabilities with Works Councils and on employee-related matters and escalations
- Attention to detail in ensuring consistency and accuracy of information in HR Systems
- Promote positive culture, support leaders, maintain timelines for satisfaction
- German and English language skills are essential
- Experience with WorkDay desirable
What the job involves
- As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, attendance management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes
- You will manage and foster positive relationships between employees and the
- Organisation, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the German context. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment
- Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations
- Responding to employee inquiries through the People Service Portal (JIRA system) and other channels, identifying needs, and escalating issues, as the needs arise
- Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction
- Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures
- Manage internal People policies and update policies to reflect localisation requirements
- Internal investigations for local cases and whistleblower cases
- Establish meaningful relationships and communication within the People Services teams and between teams across departments assigned
- Collaborating closely with the legal teams to validate and escalate cases when appropriate
- Collaborate with HR Business Partners to provide comprehensive employee support
- Guide managers (with different levels) on disciplinary and non-disciplinary actions, terminations, and employment standards; support with documentation and best practices
- Develop business acumen for departmental support
Our take
Just Eat Takeaway, born from the merger of Just Eat and Takeaway.com, stands as a formidable force in the realm of food delivery. Surpassing expectations, this union has made way for the world's largest online food delivery entity outside of China. Bolstering its stature further, the company made a significant move in 2021 by venturing into the US market through the acquisition of Grubhub, solidifying its position as a major player in the industry.
However, amidst its successes, Just Eat Takeaway faces competition from competitors like Uber Eats and Deliveroo. While it dominates the UK market, its global revenue pales in comparison its its rivals, such as Delivery Hero and DoorDash. Nonetheless, the company's established stronghold in one of the world's largest food delivery markets offers a degree of stability amid the fluctuating demands of customers witnessed in recent years.
To stay ahead, Just Eat Takeaway must act swiftly, particularly in outpacing its UK competitors. While it was the last among the trio to venture into the fast grocery delivery sector, its recent partnership with Co-op signals a proactive approach. Furthermore, the company continues to carve out its niche by offering exclusive services, such as being the sole courier for Domino's Pizza in the UK and Ireland, adding unique value to its offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2014
$83.1m
SERIES B
Jan 2012
$14.8m
SERIES A
Total funding: $97.9m
Company values
- Lead: We’re proud to be a global leader in the online food delivery market. Not just in restaurant choice and order numbers, but also by creating innovative and sustainable solutions
- Deliver: We deliver more than just fantastic food, both to our customers and ourselves. We work together to ensure success and grow our business
- Care: We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives
Company HQ
Eastern Docklands, Amsterdam, Netherlands
Articles
Leadership
Jitse Groen
(CEO)Originally the founder of Takeaway.com, prior to the company's 2020 merger with Just Eat. Previously served as CEO for GRIB BV.
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