UX Writer, TicketSwap
Marketplace to buy & sell tickets
Job no longer available
Marketplace to buy & sell tickets
101-200 employees
Job no longer available
101-200 employees
Company mission
To make sure that as many fans as possible get to go to their favourite shows, festivals and sporting events - and to do so at a fair price.
Role
Who you are
- You’re a seasoned UX Writer with around 5 years’ hands-on experience in UX writing and localization management – you’ve got a solid point-of-view about writing, languages and user experience
- You’re available 40 hours per week, speak native (or C1) English, and any additional languages are a plus
- You’re analytical and experimental, using data to back your decisions
- You prioritize your own work autonomously, are eager to collaborate, and actively reach out for support when needed
- You’re comfortable presenting your writing approach to stakeholders and find enjoyment in documenting your thinking, sharing your work, and getting feedback
- You have empathy, an appreciation for humour, and an affinity for the events scene
- You bring strong project management skills and are able to juggle cross-team collaboration with your UX writing workload
- You’ve got experience with tools like Figma, Lokalise, Intercom, and/or other content management and design tools
- You’re based in The Netherlands, are an EU resident, or have an existing visa to work here (a relocation package isn’t available)
What the job involves
- As a UX Writer at TicketSwap, you’ll bring your content-first perspective to designing our user experience. Here’s a glimpse of what that includes:
- Design content with the team for web and mobile, including microcopy, interaction flows, error messages, notifications, and in-product messaging across our user experience
- Collaborate closely with UX Writers, Designers, Product Managers, Engineers, and our UX Researcher on the daily to shape the strategy and UX concepts from ideation to delivery
- Manage localization into 11 languages of all your content designs, along with our UX Writing & Localization Manager, Junior UX Writer and external freelance team of skilled translators
- Keep a close eye on quality assurance of our content and localization in our TMS, connected CMS and localization management tools
- Shape your content using TicketSwap’s tone of voice to strike the right tone and bring our brand voice and consistency into your work
- Document and share processes, workflows, feedback history, and content strategy decisions for clear communication across teams
- Present your work at design critiques to actively give and receive feedback with UX Writers, Designers, UX Researcher and other stakeholders across the business
- Contribute to the UX Writing team’s roadmap and goals, such as content guidelines, glossaries, developing content patterns, audits and more
- Support the Customer Experience, Marketing and Legal teams in optimizing and localizing content like FAQs, chatbot flows, SEO, in-app wording and email/push notifications
Application process
- Required for your application:
- A portfolio with examples of your UX writing/content design skills. We’re looking for app content, website content designs, product marketing campaigns – anything that clearly shows off your love of words in the UX field so we can get a feel for your style
Our take
Obtaining tickets for in-demand events can be extremely difficult, as can selling on unusable tickets. TicketSwap solves this problem by providing a platform where users can buy and sell pre-sold tickets, without the usually associated risk and high prices.
With fraud detection built in, TicketSwap’s platform allows for greater security against bad sellers. It also maintains a fixed price cap of 120% of the original price to protect against exploitative profiteering. These features, alongside the ease of use of the marketplace, have proved wildly popular, and the platform now serves millions of users around the world.
The company has expanded rather a lot since its inception, sweeping across European markets as well as entering Latin America and the UK. It has cemented a series of lucrative deals with festivals, venues, and promoters, which is testament to the company’s growing ubiquity, and continues to roll out new features such as in-app ticket storage and "FairShare", that divides any profit on a sold ticket fairly between the seller of the ticket and the event organizer.
Freddie
Company Specialist at Welcome to the Jungle
Insights
106% employee growth in 12 months
Company
Funding (1 round)
Jun 2021
$9.1m
LATE VC
Total funding: $9.1m
Company benefits
- Pension plan fully paid by TicketSwap
- An electrical sit-stand desk
- Diverse team with 30+ nationalities
- Healthy lunch & snacks every day
- 25 paid holidays a year
- Friday drinks with colleagues
Company HQ
De Wallen, Amsterdam, NH
Leadership
Hans Ober
(CEO & Co-Founder)Has a Master's in International Management from the University of Amsterdam, and has served as TicketSwap's CEO since its founding.
Ruud Kamphuis
(Engineering Fellow & Co-Founder)Has a Bachelor of Commerce from Saxion Hogescholen and co-founded TicketSwap in 2012, initially as CTO.
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