Senior Principal Inbound Product Manager, ServiceNow

$171.9-300.8k

+ Equity (when applicable) and variable/incentive compensation

Salesforce

Redshift

Snowflake

BigQuery

Expert level

Remote from Canada, US

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$171.9-300.8k

+ Equity (when applicable) and variable/incentive compensation

Salesforce

Redshift

Snowflake

BigQuery

Expert level

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years of experience in Product Management or equivalent experience in a technical role such as software development or SRE, shipping software used by other enterprises
Strong domain expertise in enterprise databases, analytical platforms, or distributed data systems
Experience with platforms such as Snowflake, BigQuery, Redshift, Teradata, Synapse, Microsoft Fabric, or Salesforce Data Cloud
Experience working across analytics, AI/ML, data processing, and business intelligence ecosystems
Strong prioritization skills and the discipline to focus on high-impact initiatives
Experience defining product requirements and translating them into scalable product roadmaps
Deep curiosity about customer needs and a track record of building customer-centric solutions
Ability to engage deeply with engineering teams on architecture, performance, scale, and technical tradeoffs while also effectively communicating strategy and vision to executives and customers
Experience partnering directly with enterprise customers and field organizations to shape platform strategy and roadmap direction

What the job involves

ServiceNow is seeking a highly technical and customer-obsessed Senior Principal Inbound Product Manager (Data Platform, Databases) to join the RaptorDB product team
This role focuses on expanding the analytical modality for Raptor to ensure ServiceNow customers can extract maximum insights from their data. You will own the strategy and execution for analytical workloads across semi-structured and unstructured data, helping evolve RaptorDB into a true multi-modal data platform
You will work at the intersection of infrastructure, analytics, AI, and enterprise workflows — a combination that doesn’t exist anywhere else in the market
If you've spent your career watching the divide between analytical platforms and systems of action and wondering why nobody has solved it properly, this is the role where you get to do that
Successful candidates will be able to navigate complex technologies and translate their usage into outsized value for our customers, partners, and internal business units
Platform Strategy and Roadmap
Define the 12-month and 3-year product direction for Raptor’s analytical modality, including medallion compute tiers, query engines, unstructured data pipelines, and data serving layers
Drive product vision and strategy that positions the platform to scale with ServiceNow’s long-term growth
Define next-generation user flows and platform experiences for analytical workloads
Collaborate with customers, researchers, architects, and engineering teams to develop and validate innovative product ideas
Platform Capabilities and Engineering Execution
Drive workload management and related capabilities; work with early access customers to understand use cases and collaborate with engineering to prioritize the features that will deliver on them
Gather, prioritize, and define requirements (while actively grooming the backlog) into executable epics and user stories for engineering
Collaborate with the engineering team on release management to understand status, risks, and dependencies, and help resolve issues
Establish and maintain relationships with other BUs to evaluate and manage cross-BU dependencies; create feature plans for each release including acceptance criteria, use cases, success metrics, and related documentation
Customer Engagement and Insights
Serve as the primary product voice with field teams at ServiceNow's enterprise customers — translating analytical requirements into platform roadmap inputs and distinguishing platform capabilities from account-specific configuration
Collaborate with the outbound team to build field-ready positioning around this modality's differentiation
Know customers intimately, their specific use cases, gains, and pains, and understand use cases by BU to better serve internal customers
Define key product success metrics and ensure they are instrumented and reviewed

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.