Technical Support Engineer, Merge
$120-140k
+ Equity
5 days a week in office
Customer-facing integrations & agent tools
Job no longer available
Customer-facing integrations & agent tools
101-200 employees
Job no longer available
$120-140k
+ Equity
5 days a week in office
101-200 employees
Company mission
To make secure data access easy.
Role
Who you are
- 2+ years of experience in technical support, customer facing engineering, or solutions engineering roles
- Computer science background or other technical/quantitative orientation
- Excellent verbal and written communication skills
- Strong work ethic, a customer-first mindset, goal-oriented approach, and great attention to detail
- Strong problem-solving skills; experience with scripting for debugging and one-off analyses is a plus
- Prior startup experience is a plus
What the job involves
- As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products
- You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests
- Your work as a Technical Support Engineer will be of high value and have a direct impact on the bottom line of Merge’s product offerings to our customers, with increased levels of internal and external visibility
- Provide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings
- Troubleshoot technical issues and drive creative solutions to customers in a timely manner
- Contribute to establishing and maintaining the integration of Merge into our customers’ product
- Partner with Engineering, Product and Customer Success teams to resolve incidents and advocate for feature requests
- Create and maintain help center guides, runbooks, and internal notes to strengthen our knowledge base
- Help lay the foundation for a successful and rapidly growing support engineering team!
- Take part in an overnight on-call rotation for critical incidents about once every six weeks
Our take
To help B2B companies navigate the increasing number of APIs needed to integrate SaaS product, Merge supplies a unified API. This provides access to dozens of payroll, recruiting, accounting, and HR platforms using a single integration layer. This way, businesses can work with a large number of APIs without compromising on efficiency.
Merge was founded in 2020 and has already built a large client base for itself, including Deed, AngelList, Ramp and Reachdesk. It has also expanded into new areas, providing support for CRM tools, ticketing systems and project management functions. With an impressively escalating annual revenue, and considerable funding at its back, the company continues to build out its product into new verticals.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2022
$55m
SERIES B
Nov 2021
$15m
SERIES A
Total funding: $74.5m
Company benefits
- Healthcare
- Unlimited PTO
- Parental Leave
- 401k
Company HQ
SoMa, San Francisco, CA
Leadership
Shensi Ding
(Co-Founder)Studied Computer Science at Columbia before joining Credit Suisse as an Investment Banking Analyst. Previously Chief of Staff at Expanse.
Gil Feig
(Co-Founder)A Columbia graduate who has worked for LinkedIn and Wealthfront as a Software Engineer. Previously Head of Engineering at Canvas.
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