IT Support Engineer, Axi
Online FX and CFD trading company
Posted today
Online FX and CFD trading company
201-500 employees
Posted today
201-500 employees
Company mission
Axi's mission is to give traders and partners the edge they need to succeed.
Role
Who you are
- Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in the UK
- At least 1 year of experience with IT Helpdesk support
- Experience with on-site and remote support preferred
- Must have experience with Windows Intune, MS Office 365, Active Directory, MS Teams, Remote Access Application & Asset Management Application
- Good to have experience with Jira ticketing, Azure, and Avaya IP Phone (Workplace)
What the job involves
- Join our IT team to be the first line of support for all tech inquiries
- You'll provide 1st and 2nd level support through various communication channels such as phone, email, ticketing platform, or enterprise chat platform
- We offer growth opportunities and a chance to work with cutting-edge tech
- Make an impact and join our mission to support excellence
- Provide IT systems support services across the organization
- Provide 1st and 2nd line support to all staff with hardware and/or application-related issues, via escalations from the Service Desk, phone, email, or in person
- Provision of IT devices & services, diagnose and resolve IT incidents, requests, tasks, and problems
- Work with the IT Operations team to support normal operations and/or make changes/upgrades
- Install, configure, and maintain workstations hardware and software (Operating system and Applications such as Windows 11, Office 365, Teams
- Support in configuring meeting presentations, facilitating video-conferencing calls, and organizing town hall video conferences
- Document standards and follow procedures
- Update IT assets
- Tickets/Incidents are acknowledged on time and business user expectations are set and kept up to date on their ticket progress. Incidents are properly updated with all relevant information
- Maintain a high degree of customer service for all support queries to ensure that service level standards are exceeded
- Managing/liaising with IT vendors
- Flexible and willing to work out of business hours when required, Possible to have rotate shift work (24x5)
Application process
- Talent Acquisition Interview(45 mins)
- Hiring Manager Interview (60 mins)
- Culture Interview (60 mins)
Salary benchmarks
Our take
Axi launched as a humble two person operation in Sydney in 2007, but its growth since then has been pretty spectacular, becoming a multinational, regulated Forex and CFD (Contract for Difference) trading platform.
The company’s offering is quite extensive – access to a wide range of trading markets and platforms, business partnerships, as well as an online trading academy. While the latter products make a lot of sense, Axi has been astute to roll out its e-learning vertical as day trading surges in popularity amongst the general public.
However, Axi ultimately makes its money from its core offerings, and it seems that business is continuing to grow. Revenue has been growing exponentially for its UK subsidiary, where a partnership with Premier League football giants Manchester City is offering plenty of brand exposure.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Selflessness – we are a team, who know that together we are stronger
- Trust – we have confidence in our teammates to do the right things for the business and for each other
- Ambition – we are passionate, focused and driven
- Accountability – we step up, take ownership, and take pride in our work
- Respect – we believe everyone is appreciated, included and listened to
Company HQ
Marylebone, London, UK
Articles
Leadership
Rajesh Yohannan
(CEO, not founder)Has been CEO since joining in 2016. Prior to Axi they were Managing Director & CEO of Forex company OANDA in Singapore, following seven years in Managing Director roles at Citibank.
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