Senior Product Manager, Pager
Consumer Engagement
$130-141k
The range listed only applies to Colorado, Nevada, New York, and Washington DC.
Virtual healthcare platform
Open for applications
Virtual healthcare platform
201-500 employees
Open for applications
$130-141k
The range listed only applies to Colorado, Nevada, New York, and Washington DC.
201-500 employees
Company mission
To transform the way that consumers interact with their healthcare.
Role
Who you are
- 7+ years of relevant product management experience in digital health or similar field
- Bachelor's degree or equivalent work experience
- Strong experience in Enterprise SaaS
- Direct experience in product management and Agile methodologies, including defining & owning the product roadmap, design, and requirement management (Using Aha is a plus!)
- Experience in owning the product lifecycle including creation of a product launch plan and launching multiple products or services
- Well versed in creating user stories and prioritizing your specific product backlog
- Strong understanding of how to utilize data and outcomes for decision making
- Technical acumen to work on foundational SaaS capabilities with backend engineering teams
- Experience managing vendors
- Experience partnering with data scientists to build AI-driven features
What the job involves
- We are looking for a Senior Product Manager to own the complete product lifecycle including the strategy, the development, roadmap, and growth in value of the Pager Health product lines
- Working with internal and external stakeholders, we will ensure Pager Health is perceived as innovative, effective, and the partner of choice when it comes to engaging consumers and helping them along their healthcare journeys
- This role reports to the Director, Product Management
- Owning the product lifecycle for assigned products and features
- Manage and own multiple product solutions to deliver effectiveness, efficiency, superlative experiences, and innovation
- Ensure external and internal stakeholders understand the company's products and value proposition
- Work with end-users and internal stakeholders to identify opportunities for product improvements
- Increase revenue opportunities through growth in features, use cases, and markets for product vertical
- Increase operational efficiency and effectiveness within the product vertical
- Essential Functions:
- Develop a deep awareness of competitive solutions in market
- Within your product vertical, translate product strategy and customer insights into a clear, actionable roadmap and prioritized backlogs
- Define detailed product requirements, user stories, and acceptance criteria in collaboration with design, engineering, and data teams
- Participate in sprint planning, backlog grooming, and daily standups to ensure high-quality, on-time delivery
- Serve as the day-to-day decision maker for the product team, making trade-offs and clarifying requirements in real time
- Partner closely with design and engineering during discovery and delivery phases to ensure feasibility and alignment
- Work with QA to define test cases, review bugs, and sign off on release readiness
- Collaborate with data teams to define success metrics, implement tracking, and analyze product usage
- Monitor feature and product performance post-launch, using metrics and user feedback to drive rapid iteration
- Coordinate cross-functional execution across marketing, customer success, and clinical teams for product launches
- Engage clients and stakeholders in needs and feedback discovery; Participate in client meetings to champion capabilities in applicable product vertical
- Maintain up-to-date product documentation, including release notes, user guides, and training materials for internal stakeholders
- Proactively identify execution risks and remove blockers to maintain momentum and team velocity
- Champion the voice of the user in day-to-day decision-making and backlog prioritization
Our take
Pager is a virtual care platform that delivers a range of services to healthcare clients. The app allows patients to schedule appointments and connect with caregivers and medical professionals while providing telemedicine, after-care follow-up, and various other options.
Since its rebranding in 2014, Pager has experienced substantial growth, reflecting the increasing demand for telehealth solutions. The company has formed several partnerships with established healthcare providers, including a notable deal with Horizon Healthcare Services in 2017. These collaborations have helped expand Pager's reach and integrate its services into existing healthcare systems.
Interest from private investors has also been significant, with the company securing substantial funding. However, Pager faces intense competition in the telehealth market, which is projected to be worth $191.7B by 2025. Competitors like NextGen Healthcare EHR, ReveneueWell, SimplePractice, and OnCall Health present alternative solutions, making it crucial for Pager to continually innovate and differentiate itself in this rapidly evolving space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$6.1m
LATE VC
Sep 2021
$50m
SERIES C
Total funding: $113.5m
Company benefits
- Medical (Free medical plan option for employees and affordable plan options for families)
- Health Savings Account (HSA) (Employer HSA contribution)
- Flexible Spending Accounts (FSA)
- Dental
- Voluntary Vision
- Life Insurance (Company paid)
- Accidental Death and Dismemberment (AD&D) Insurance (Company paid)
- Voluntary Life and Accidental Death and Dismemberment (AD&D) Insurance
- Short-Term Disability (STD) (Company paid)
- Long-Term Disability (LTD) (Company paid)
- Employee Assistance Program (EAP) (Company paid)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
Company HQ
Midtown South, New York, NY
Leadership
Walter Jin
(Chairman & CEO)Alongside being the CEO of Pager, they are the co-founder and General Partner at three Fields Capital. Previously co-founded The Innovation Institute where they served as the CIO for 4 years.
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