Client Engagement Partner, Celonis
AI-Driven Transformation & Process Intelligence
+ Equity + Bonus/Commission
1+ day a week in office
Execution management & process mining solutions
Open for applications
Execution management & process mining solutions
1001+ employees
Open for applications
+ Equity + Bonus/Commission
1+ day a week in office
1001+ employees
Company mission
To help companies reveal and fix inefficiencies they can’t see, enabling them to perform at levels they never thought possible.
Role
Who you are
- Minimum 15 years of relevant customer success, strategy consulting, or related experience (or similar industries such as Production, Manufacturing etc.) required
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
- Experience with AI-based transformation is a strong plus
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
- Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
- Possess a natural and consultative approach when engaging with senior executives
- Strong team player who inspires the team with a patient and entrepreneurial leadership style
- Project management: ability to organize and manage multiple streams
- Strong communication skills and ability to translate Celonis use cases into customer business landscape
- Are self-motivated, proactive team player
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
What the job involves
- The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy
- As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers
- You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis
- The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer
- This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources
- In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform
- The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation
- We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills
- Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers
- Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives
- Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
- Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance
- Responsible for the end-to-end customer value journey
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans
- Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
- Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets
- Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services
- Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies
- Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership
- Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness
Our take
Celonis started out in an obscure niche, which the company called process mining. Its first product was created to scan data logs for its clients and map out their processes in its entirety - inefficiencies and all. Celonis' product was, in essence, to be considered a replacement for costly consultants and quants.
The company has since branched out into an even more niche area that plays on the strength of its products and proprietary technology, such as execution management solutions. Celonis' product found significant uptake across industries like supply chain, manufacturing, and business intelligence, which quickly amassed it a wealth of enterprise customers and hundreds of millions of dollars in recurring revenue.
Celonis is king in its industry as it was founded just as data-heavy enterprise operations sky-rocketed. Now, the company is backed by hefty funding and impressive advisors across several industries, still seeing increased investment despite the venture capital market is experiencing a slowdown. Celonis has shown impressive foresight and innovation as a company and will continue to eat the fruits of those labour for many years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2022
$400m
SERIES D
Jun 2021
$1bn
SERIES D
Total funding: $1.8bn
Company HQ
World Trade Center, New York, NY
Leadership
Alexander Rinke
(Co-Founder & Co-CEO)Alexander attended the Technical University of Munich and co-founded Celonis right after.
Bastian Nominacher
(Co-Founder & Co-CEO)Bastian co-founded Celonis with Alexander and Martin in 2011 after attending the Technical University of Munich.
Martin Klenk
(Co-Founder & CTO)Martin co-founded Celonis with Alexander and Bastian in 2011 after attending the Technical University of Munich.
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