Support Enablement Manager, Okta
CA$110-164k
+ Bonus. Salary shown is for candidates in Canada. US salary dependent on location
More information about location
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
CA$110-164k
+ Bonus. Salary shown is for candidates in Canada. US salary dependent on location
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- The single most important characteristic we are looking for is showing initiative. Be prepared to share previous examples or articulate suggestions for what you might bring to this role
- Charismatic, great presence, deep empathy, and sharp on the product
- Ability to understand, work with and present to a technical audience
- Ability to deliver results in a fast-moving, highly matrixed environment
- Deep understanding of support and enablement strategies
- Demonstrable communication skills, specifically presentation skills and strong executive presence
- 5+ years of Support Engineer experience or similar role in a Support organization
- 5+ years of enablement experience in the software industry
- Technical proficiency provides added credibility such as holding a current Okta certification
- Support operations and program management experience
- Industry and product knowledge is a plus
- Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills
- Ability to work independently, multi-task optimally and thrive in a fast-paced, dynamic environment with general direction and guidance
- Strong interpersonal skills and capable of building positive relationships across multiple teams and time zones
- Occasional domestic travel required
What the job involves
- We are looking for a self-motivated Support Enablement Manager to join Okta’s Customer First Enablement team
- In this role, you will become the enablement advocate for our Support organization
- The Enablement Manager will interact and collaborate across cross-functional teams including other enablement managers, product teams, and content development
- This role will participate in other day-to-day Customer First Enablement activities including prioritization of enablement programs and solutioning field requests from our Support internal customer
- As an Enablement Manager you will be responsible for identifying, creating and delivering enablement and training programs and optimization to our Support organization from onboarding and cross-skilling to everboarding
- Successfully identify and communicate Support organizational perspective and technical and role readiness
- Understand the day-to-day of a Support Engineer to suggest and execute new and innovative ideas/programs to your leadership team and primary stakeholder - Support leadership
- Communicate effectively and often to ensure all stakeholders are aligned and view the Support enablement program as a force multiplier
- Equip Okta customer support teams with the necessary product knowledge, skills, and processes to effectively troubleshoot and resolve customer issues
- Take a data-driven and analytical approach to deciding on future initiatives, as well as performance management to quantify the impact of existing programs
- Partner with other enablement staff in designing, creating and delivering enablement programs
- Continuously engage with Support Engineers to validate and collaborate on requirements and program results
- Proactively seeks input and content from support teams to aid in the curation of enablement programs
- Identify and communicate potential efficiencies and enhancements
- Lead discovery sessions with business leaders to build and refine requirements
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
Share this job
View 119 more jobs at Okta