Site Reliability Engineer, Accela
$125-145k
+ annual bonus target
More information about location
SaaS solutions for government
Be an early applicant
SaaS solutions for government
501-1000 employees
Be an early applicant
$125-145k
+ annual bonus target
More information about location
501-1000 employees
Company mission
To empower state and local governments to attract and grow businesses, protect citizens and build smart cities and communities.
Role
Who you are
- 4+ years of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, DevOps, Software Engineering, or a related technical discipline
- Experience supporting cloud-based SaaS environments, preferably within Microsoft Azure
- Experience with Kubernetes and containerized application environments
- Working knowledge of scripting and automation using Python, PowerShell, Bash, or similar languages
- Experience troubleshooting distributed systems across application, infrastructure, networking, and operating system layers
- Familiarity with monitoring, logging, metrics, and observability platforms
- Strong analytical and problem-solving skills with a structured approach to troubleshooting and Root Cause Analysis
- Experience working within Incident, Problem, and Change Management processes
- Strong written and verbal communication skills and the ability to work effectively with cross-functional teams
- Experience using Git and GitHub-based workflows
Desirable
- Experience with Infrastructure-as-Code tools such as Terraform
- Experience with configuration management tools such as Ansible
- Experience supporting SaaS platforms operating under compliance frameworks such as SOC 2, HIPAA, FedRAMP, StateRAMP, or PCI-DSS
- Experience with GitOps deployment methodologies, including Argo CD or Flux
- Familiarity with OpenTelemetry and modern observability practices
- Exposure to cloud cost optimization and FinOps concepts
- Linux systems administration experience
- Experience using AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar technologies
What the job involves
- As a Site Reliability Engineer 2, you will help operate and improve Accela's Civic Platform, ensuring high availability, performance, security, and scalability across our SaaS offerings. Working closely with Cloud Engineering, DevOps, Database Engineering, Security, and Development teams, you will support the reliability and operational excellence of our production environments through automation, observability, incident response, and continuous improvement initiatives
- This role is ideal for an engineer who enjoys solving complex technical challenges, improving system reliability, and building automation that enhances operational efficiency and customer experience
- Contribute to the operation, maintenance, and continuous improvement of Accela's production cloud environments
- Support platform modernization initiatives, including containerization, cloud-native technologies, and automation efforts
- Monitor platform health, availability, performance, and capacity using modern observability and monitoring tools
- Participate in incident response activities, troubleshooting production issues and contributing to Root Cause Analysis efforts
- Develop and maintain automation, tooling, and scripts that improve reliability, scalability, deployment efficiency, and operational effectiveness
- Support the implementation and monitoring of service level objectives (SLOs), service level agreements (SLAs), and operational metrics
- Partner with Development, DevOps, Database Engineering, and Security teams to identify and resolve reliability, performance, and scalability challenges
- Assist with platform deployments, operational readiness reviews, and change management activities
- Contribute to observability initiatives through monitoring, logging, metrics collection, and distributed tracing
- Support compliance-related operational activities associated with SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS environments
- Participate in post-incident reviews and contribute to corrective and preventive actions that improve platform stability
Our take
Accela is a govtech company providing digital government services to more than 300M citizens worldwide. Its strong track record includes the 2021 launch of SolarPP+, a permitting platform for solar energy projects, which earned recognition from Fast Company as a World Changing Idea, highlighting the effectiveness of tech partnerships in addressing critical challenges.
Recent innovations, such as the revamped Rapid Damage Assessment tool introduced in 2023, enable local officials to respond quickly to disasters by capturing vital on-the-ground data. Alongside this, Accela reported a remarkable 68% year-over-year growth and announced new state funding for communities utilizing its SolarAPP+, improving permitting efficiency and resource management.
It also recently acquired OpenCounter, to enhance its capabilities and provide intuitive solutions that simplify the licensing process for residents and businesses. By continually adapting to the evolving needs of local governments, Accela has solidified its position as a vital tool in modern governance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2015
$143.5m
GROWTH EQUITY VC
Jun 2014
$8m
GROWTH EQUITY VC
Total funding: $155.6m
Company benefits
- Health & Relaxation: We work hard and play hard too
- We offer paid holidays and a Responsible Time Off (RTO) policy, empowering our employees to take the time they need to ensure a healthy work/life balance
- We offer medical, dental and vision coverage for you and your family, along with other wellness and disability plans
- We help keep you fit and healthy with fitness challenges, online meditation and yoga, wellness days and motivational speaker sessions
Company HQ
San Ramon, CA
Leadership
Noam Reininger
(CEO)They joined Accela in 2024 as CEO. Prior to this, they were the CPO/President at Service Channel, the CPO/General Manager at Gordian, and the SVP of Product Management at Dun & Bradstreet.
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